Jim Warman Posted February 12, 2008 Share Posted February 12, 2008 Rest assured, Dwayne... we get the same deal as you.... Do the diag, get into the disassembly, parts are ordered and it's pushed outside to wait for parts.... Next thing you know, the tech is scrambling to box up all the parts whiule the roll-off driver is loading the truck. These guys.... these are the guys that get charged for their impatience... And it is something we can quantify... Mikes guy... here's a guy that can still use his truck. Parts are ordered, appointments made and then "something" happened... not sure what... but it did. You can't predict these guys... and once they (and their truck) are off your lot.... the only thing you can do is try to remember them... This kind of crap has been going on in this industry for at least 40 years (or very nearly) that I know of... and I don't see it changing any time soon. Customers grow up being taught a mistaken view of this industry and it's people... and it hasn't varied for generations... If we plan on making a real difference... especially one that isn't going to alienate the people we need the most... then we must work towards changing the way that we are perceived... People need to see the difficulty involved in repairing state of the art vehicles.... learn what "mass produced" can really mean in terms of after sales concerns.... they need to realize that a repair shop isn't a money factory and that none of us are rolling in dough... As long as we have inadequate techs and lyin' cheatin' big box xtores... we will have a problem. What can we do about guys like Mikes 4X4 customer without looking like greedy, thievin' bastuhds??? Nothin'... sadly, nothin'... Now... just think of how this might have played out had Mike parts dept. actually had the part in stock.... Quote Link to comment Share on other sites More sharing options...
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