2010 Truck & Diesel SSMs

[Keith Browning]

2010 Truck & Diesel SSMs

 

2747 - 2010-2011 6.2L ENGINE - ENGINE TICK NOISE WITH ENGINE MISFIRE CODES P030X/P0316 - BUILT 1/18/2010 THOUGH 9/7/2010

SEE TSB 10-25-07 FOR DETAIL 10-25-07

 

 

 

2745 - 2011 ECONOLINE 4.6L/5.4L MAY EXHIBIT LOW MILEAGE (- 100) DTCS P0420 AND P0430 SOME 2011 MODEL YEAR ECONOLINES EQUIPPED WITH 4.6L AND 5.4L ENGINES WITH LESS THAN 100 TOTAL ACCUMULATED MILES MAY EXHIBIT MALFUNCTION INDICATOR LIGHT(MIL) AND/OR STORED/PENDING DIAGNOSTIC TROUBLE CODES(DTCS) P0420(CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD- BANK1) AND P0430 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD- BANK1) WITHOUT ANY OTHER ACCOMPANYING EXHAUST-RELATED SYMPTOMS. DO NOT REPLACE THE CATALYTIC CONVERTOR. CLEAR PENDING/STORED DTCS. WITH ENGINE AT NORMAL OPERATING TEMPERATURE PERFORM ONE (1) OF THE FOLLOWING DRIVE CYCLES A) FREEWAY DRIVING AT 55 MPH FOR 30 MINUTES OR CITY DRIVING AT 30 MPH FOR 30 MINUTES. CONFIRM DIAGNOSTIC TROUBLE CODES P0420 AND P0430 HAVE NOT RETURNED FOLLOWING DRIVE CYCLE.

 

 

 

2744 - POWERTRAIN CONTROL MODULE PROGRAMMING ERRORS SOME 2002-2011 VEHICLES MAY EXPERIENCE AN INACCURATE IDS MESSAGE DURING POWERTRAIN CONTROL MODULE (PCM) RE-PROGRAMMING. IF THE VEHICLE HAS A P1000 STORED BEFORE PCM RE-PROGRAMMING, THE IDS MAY FALSELY STATE A LATER CALIBRATION IS AVAILABLE. IT IS RECOMMENDED TO IGNORE THIS MESSAGE. IF THE PCM IS AT THE LATEST LEVEL, NO FURTHER UPDATES ARE REQUIRED. TO VERIFY THAT THE PCM IS AT THE LATEST LEVEL, VERIFY YOUR PART NUMBERS USING THE TECHNICIAN LOG VIEWER, OR MODE 9 DATA.

 

 

 

 

2736 - 2010 E-SERIES - GASOLINE ENGINES - LACK OF POWER - BUILT ON OR BEFORE 6/22/2010 SEE TSB 10-25-06 FOR DETAIL 10-25-06

 

 

 

2726 - 6.7L DIESEL - DIESEL EXHAUST FLUID CONTAMINATION - SERVICE TIP

SOME 6.7L DIESEL EQUIPPED VEHICLES MAY EXHIBIT MIL DTC(S) P20E8, P202D AND/OR P207F. THESE DTC'S MAY BE CAUSED BY POSSIBLE DIESEL EXHAUST FLUID (DEF) CONTAMINATION. VISUAL INSPECTIONS CAN BE A VERY GOOD INDICATOR AND TYPICAL CONTAMINATION WITH DIESEL FUEL OR OTHER PETROLEUM BASED PRODUCTS WILL CAUSE RUBBER SEALS AND O-RINGS TO SWELL. COMPARE SAMPLES OF KNOWN GOOD DEF TO THE VEHICLE'S FLUID SAMPLE IN CLEAR CONTAINERS AND CHECK FOR ODORS OTHER THAN AMMONIA. IF CONTAMINATION IS SUSPECTED, DISASSEMBLY OF THE TANK ASSEMBLY FOR ANALYSIS MAY BE REQUIRED. IF THE DEF IS NOT CONTAMINATED, PROCEED WITH NORMAL DIAGNOSTICS. NOTE: USE OF MOST DEF TESTERS ONLY CHECK DEF CONCENTRATION LEVELS, BUT DO NOT INDICATE CONTAMINATION. NOTE: DISPOSE OF CONTAMINATED DEF IN AN APPROPRIATE MANNER IN CONJUNCTION WITH LOCAL LAWS AND REGULATIONS.

 

 

 

2721 - 2008-2011 F-SUPER DUTY - CLUNK/POP NOISE HEARD/FELT UNDER FLOOR PAN WHILE TURNING SEE TSB 10-25-03 FOR DETAIL 10-25-03

 

 

 

2716 - 2008-2010 6.4L DIESEL - FUEL RAIL PACKAGING CHANGE - INFORMATION ONLY THERE IS A NEW LEVEL HIGH PRESSURE (HP) FUEL RAIL KIT AVAILABLE (8C3Z-9T287-CA) THAT SHOULD BE USED WHEN DIAGNOSTICS LEAD TO THE REPLACEMENT OF BOTH HP FUEL RAILS. THIS NEW KIT INCLUDES THE LEFT/RIGHT FUEL RAILS AND EXCLUDES HP FUEL LINES. THE CURRENT INDIVIDUAL FUEL RAIL KITS WILL CONTINUE TO BE AVAILABLE AND SHOULD BE USED WHEN DIAGNOSTICS LEAD TO INDIVIDUAL HP FUEL RAIL REPLACEMENT.

 

 

 

2511 - 2011 F-SUPER DUTY 6.2L GAS ENGINE WITH BUILD DATE PRIOR TO 09/03/2010 - MIL ON WITH DTC P1639 AFTER PCM REFLASH OR REPLACEMENT SOME 2011 F-250/F-350 WITH 6.2L BUILT PRIOR TO 9/3/2010, MAY EXHIBIT MIL ON W/ DTC P1639 AFTER MODULE REPROGRAMMING, PMI, OR UPDATING SHIFT SOLENOID ID AND STRATEGY. PERFORM PMI ON THE PCM TO RESOLVE. ENSURE ALL PARAMETER SELECTIONS REQUIRED DURING PMI ARE CORRECT PER BUILD INFORMATION. ENSURE THAT A SELECTION IS MADE FOR EACH ITEM. IDS WILL HIGHLIGHT SELECTIONS, BUT IS STILL NECESSARY TO SELECT EACH ONE, EVEN IF ALREADY HIGHLIGHTED. THE PARAMETER SELECTIONS ARE: 1)DRIVELINE: 4X2,4X4 MANUAL,4X4 ELECTRONIC SHIFT ON THE FLY; 2)TRACTION CONTROL: PRESENT ON DRW ONLY; 3)AMBIENT TEMP SENSOR: PRESENT IF EQUIPPED. SENSOR LOCATED IN PASSENGER MIRROR, IDENTIFIED BY BLACK NIPPLE ON BOTTOM OF MIRROR; 4)SNOW PLOW: MAKE SELECTION BASED ON CUSTOMER USE. AFTER MAKING ALL SELECTIONS, CLICK THE TICK. SOLENOID BODY AND STRATEGY NUMBERS ALSO NEED TO BE ENTERED.

 

 

 

2506 - 2011 F-350 DRW (PICK-UP AND CHASSIS CAB) AND F-450 PICK-UP - REAR AXLE CHATTER - BUILT ON OR BEFORE 07/31/2010

SEE TSB 10-21-04 FOR DETAIL 10-21-04

 

 

 

2482 - 2008-2010 F-SUPER DUTY - 6.4L - FRONT END SHEET METAL BODY BOLT REMOVAL - SPUN CAGE NUT SEE TSB 10-20-10 FOR DETAIL 10-20-10

 

 

 

2456 - 6.7L DIESEL - INTERMITTENT LACK OF POWER/SURGE/HESITATION WHILE DRIVING - BRAKE OVER ACCELERATOR FEATURE

SOME CUSTOMERS WITH 6.7L DIESEL EQUIPPED VEHICLES MAY EXPERIENCE A PERCEIVED LOSS OF POWER/HESITATION/ENGINE SURGE WHILE DRIVING. THIS MAY BE THE RESULT OF THE POWERTRAIN CONTROL MODULE (PCM) RECEIVING INPUTS FROM BOTH THE BRAKE AND ACCELERATOR PEDALS AT THE SAME TIME, ACTIVATING THE BRAKE OVER ACCELERATOR (BOA) FEATURE. THIS FEATURE WAS INCLUDED ON VEHICLES BUILT ON OR AFTER 8/23/10 AND WITH THE CALIBRATION UPDATE CONTAINED IN FSA 10B17 AND TSB 10-18-2. THIS FEATURE REDUCES ENGINE POWER DURING OFF-IDLE DRIVING WHEN BOTH THE ACCELERATOR AND BRAKE PEDALS ARE APPLIED SIMULTANEOUSLY. THERE ARE CURRENTLY NO PID'S ASSOCIATED WITH THE BOA FEATURE ON THIS APPLICATION. REVIEW WITH CUSTOMER BEFORE PERFORMING DIAGNOSTICS.

 

 

 

2439 - 6.7L DIESEL - MIL ON - DTCS P207F, P20EE, P2200 AND/OR P2201 - BUILT ON OR BEFORE 6/2/2010

SEE TSB 10-19-07 FOR DETAIL 10-19-07

 

 

 

2434 - 6.4L DIESEL - WHITE SMOKE ON TIP IN - HUMID/RAINY CONDITIONS

SOME F250-F550 6.4L EQUIPPED VEHICLES MAY EXPERIENCE WHITE SMOKE AND A HESITATION CONCERN WHEN ACCELERATING AFTER A LONG STEADY CRUISE IN HUMID OR RAINY CONDITIONS. THIS CONCERN MAY BE CAUSED BY CONDENSATION BUILDING UP INSIDE THE CHARGE AIR COOLER (CAC). VEHICLES BUILT BEFORE 10/1/2008 SHOULD HAVE THE UPDATED CAC (PART# 7C3Z-6K775- INSTALLED FOR THIS CONCERN. VEHICLES BUILT 10/1/2008 OR LATER ALREADY HAVE THE UPDATED CAC FROM THE FACTORY. VERIFY THAT THE WHITE SMOKE CONCERN IS NOT BEING CAUSED BY A FUEL OR COOLANT CONCERN. IF THERE ARE NO CONCERNS FOUND AND THE LATEST LEVEL CAC IS INSTALLED THEN NO FURTHER REPAIR ATTEMPTS SHOULD BE MADE. THIS CONCERN IS CURRENTLY UNDER ENGINEERING INVESTIGATION. PLEASE MONITOR OASIS FOR FUTURE UPDATES.

 

 

 

2411 - 6.7L DIESEL FUEL FILTER SERVICE

6.7L DIESEL EQUIPPED VEHICLES THAT EXPERIENCE A HARD START, LACK OF POWER, ROUGH RUN, MIL DTC P0087/P008A OR NOISE CONDITION AFTER FUEL FILTER SERVICE MAY INDICATE THAT AIR IS ENTERING THE SYSTEM THROUGH THE FILTER BOWL SEAL OR DRAIN. THE FILTER BOWL SEAL IS ON THE INLET SIDE OF THE DFCM AND CAN PROVIDE A PATH FOR AIR INGESTION. DO NOT REUSE THE DFCM FILTER HOUSING SEAL. REPLACE AND LUBRICATE THE FILTER BOWL SEAL WITH CLEAN DIESEL FUEL OR CLEAN ENGINE OIL TO PREVENT SEAL DAMAGE PRIOR TO INSTALLATION. TIGHTEN THE FILTER BOWL UNTIL IT CONTACTS THE MECHANICAL STOPS. TIP: THE WATER IN FUEL SENSOR AND THE WATER IN FUEL DRAIN SHOULD BE PERPENDICULAR TO THE FRAME RAIL WHEN FULLY SEATED. THEN, PURGE AIR FROM THE FUEL SYSTEM BY CYCLING THE IGNITION KEY 'ON' FOR 30 SECONDS AND THEN 'OFF' A TOTAL OF 6 TIMES PRIOR TO STARTING THE ENGINE.

 

 

 

21491 6.7L DIESEL - CHECK COOLANT ADDITIVE WARNING MESSAGE - SERVICE TIP

F-SUPER DUTY TRUCKS EQUIPPED WITH A 6.7L ENGINE REQUIRE PERIODIC MAINTENANCE OF THE COOLING SYSTEM AT INTERVALS AROUND 15,000 MILES (24,000 KM) OR 600 ENGINE HOURS, WHICHEVER OCCURS FIRST. VEHICLES EQUIPPED WITH THE OPTIONAL MESSAGE CENTER WILL DISPLAY A "CHECK COOLANT ADDITIVE" MESSAGE WHEN THIS SERVICE IS REQUIRED. ROTUNDA TEST KITS # 328-00001 AND 328-00008, OR EQUIVALENT, ARE REQUIRED TO PROPERLY TEST FOR NITRITE CONTAMINATION AND THE CORROSION INHIBITOR LEVEL. THESE KITS CAN BE ORDERED BY CONTACTING ROTUNDA AT 1-800-ROTUNDA (768-8632), OPTION 2. REFER TO WORKSHOP MANUAL SECTION 303-03B FOR DETAILS ON HOW TO CHECK COOLANT CONDITION AND ADDITIVE STRENGTH, AND SECTION 413-01 FOR THE INSTRUMENT CLUSTER COOLANT MAINTENANCE REMINDER RESET PROCEDURE. OWNERS CAN ALSO REFER TO THE DIESEL OWNER GUIDE SUPPLEMENT FOR ADDITIONAL INFORMATION.

EFFECTIVE DATE: 09/03/2010

 

 

21481 2008-2010 6.4L - ENHANCED SHORT BLOCK AND REPAIR ROBUSTNESS PROCEDURE

AN "ENHANCED" RE-MANUFACTURED SHORT BLOCK ENGINE (8C3Z-6009-AARM AUTO TRANS, 8C3Z-6009-BARM MAN TRANS) IS NOW AVAILABLE. THE NEW SHORT BLOCK IS BEING BUILT-UP TO A HIGHER LEVEL THAN THE PRIOR VERSION. THE ENHANCED SHORT BLOCK INCLUDES THE FOLLOWING COMPONENTS BEYOND THE PREVIOUS SHORT BLOCK BUILD LIST; UPPER/LOWER OIL PANS, OIL PICK UP TUBE, FRONT COVER, FRONT CRANK SEAL, OIL PUMP GEARS, OIL PUMP GEAR COVER, REAR COVER, REAR MAIN SEAL, CAM SENSOR, CRANK SENSOR, OIL COOLER, OIL FILTER, THERMOSTATS, HEAD GASKETS, HEAD BOLTS, FUEL PUMP TUBES, INJECTOR TUBES, FUEL FILTERS AND THE GASKETS/SEALS/FASTENERS THAT ARE REQUIRED TO COMPLETE THE ENGINE BUILD UP. INCLUDED WITH THE ENGINE IS AN INSTRUCTION SHEET THAT INCLUDES REPAIR ROBUSTNESS ACTIONS THAT NEED TO BE FOLLOWED WHEN INSTALLING THE ENHANCED SHORT BLOCK

EFFECTIVE DATE: 09/01/2010

 

 

 

21364 POSSIBLE ENGINE COOLANT COLOR CHANGE - MOTORCRAFT SPECIALTY ORANGE ENGINE COOLANT

DURING NORMAL VEHICLE OPERATION, MOTORCRAFT SPECIALTY ORANGE ENGINE COOLANT MAY CHANGE COLOR FROM ORANGE TO PINK OR LIGHT RED. AS LONG AS THE ENGINE COOLANT IS CLEAR AND UNCONTAMINATED, THIS COLOR CHANGE DOES NOT INDICATE THE ENGINE COOLANT HAS DEGRADED NOR DOES IT REQUIRE THE ENGINE COOLANT TO BE DRAINED, THE SYSTEM TO BE FLUSHED, OR THE ENGINE COOLANT TO BE REPLACED. THE APPLICABLE WORKSHOP MANUAL SECTIONS ARE BEING UPDATED AS REQUIRED WITH THIS INFORMATION. REFER TO THEM FOR ADDITIONAL INFORMATION ON INSPECTING THE COOLANT CONDITION/COLOR AND THE RECOMMENDED SERVICE ACTION(S).

EFFECTIVE DATE: 06/03/2010

 

 

2312 - 2010-2011 5.0L/6.2L - MISFIRE CODES P0300-P0316

SOME 2011 MUSTANG VEHICLES EQUIPPED WITH A 5.0L ENGINE AND 2010 F150 AND 2011 SUPER DUTY VEHICLES EQUIPPED WITH A 6.2L ENGINE MAY EXHIBIT THE MALFUNCTION INDICATOR LAMP ILLUMINATING ACCOMPANIED BY ONE OR MORE DIAGNOSTIC TROUBLE CODES P0300 THROUGH P0316. IT IS RECOMMENDED THAT THE CRANKSHAFT POSITION SENSOR PROFILE (MP_LRN) BE RELEARNED PRIOR TO PERFORMING THE PC/ED PINPOINT TESTS FOR THESE CODES. FROM THE IDS TOOLBOX SELECT "POWERTRAIN", THEN "SERVICE FUNCTIONS", THEN "MISFIRE MONITOR NEUTRAL PROFILE CORRECTION" AND FOLLOW THE PROMPTS. IF ONE OR MORE OF THE MISFIRE CODES RETURN AFTER PERFORMING THE RELEARN PROCEDURE, REFER TO THE PC/ED PINPOINT TESTS.

 

 

2310 - 6.7L DIESEL - DEF FLUID USAGE

6.7L DIESEL CUSTOMERS MAY INQUIRE ABOUT DIESEL EXHAUST FLUID (DEF) USAGE/RANGE PER TANK FILL. GENERALLY, THE DEF TANK SHOULD BE FILLED DURING THE OIL CHANGE SERVICE INTERVAL. DRIVING CONDITIONS THAT AFFECT FUEL CONSUMPTION, SUCH AS HEAVY LOADING, TOWING, HILLS, EXTENDED IDLING, ETC. WILL RESULT IN INCREASED DEF FLUID CONSUMPTION AND MAY REQUIRE ADDITIONAL DEF FLUID BETWEEN SERVICE INTERVALS. PROPER REFILLING OF THE DEF TANK IS ESSENTIAL TO PREVENT ADDITIONAL DEF FLUID REFILLS BETWEEN NORMAL SERVICE INTERVALS. PICK-UP VEHICLES HAVE A 5.1 GAL (19.3 LTRS) CAPACITY AND CHASSIS CAB VEHICLES HAVE A 6.2 GAL (23.5 LTRS) CAPACITY. TIP: IF A WARNING MESSAGE INDICATING THAT THERE IS 800 MILES (1287 KM) OR LESS TILL EMPTY HAS DISPLAYED, A MINIMUM OF 3.5 GALLONS WILL BE REQUIRED TO REFILL. A CHART IS AVAILABLE UNDER THE PTS 'SERVICE TIPS' TAB.

 

 

 

2309 - 6.7L DIESEL MIL DTC P0299

SOME 2011 F-SUPER DUTY TRUCKS EQUIPPED WITH A 6.7L DIESEL ENGINE MAY EXHIBIT A MIL CONCERN WITH DTC P0299. THIS MAY BE DUE TO AN INCORRECTLY ADJUSTED TURBOCHARGER WASTEGATE ACTUATOR. PRIOR TO PERFORMING NORMAL DIAGNOSTICS, CHECK THE TURBOCHARGER WASTEGATE ADJUSTMENT. REFER TO WORKSHOP MANUAL, SECTION 303-04D. NOTE: DO NOT REMOVE THE WASTEGATE ACTUATOR RETENTION CLIP DURING THE SERVICE PROCEDURE AS IT CAN EASILY FALL AND BECOME LOST. IF ACTUATOR ADJUSTMENT IS CORRECT, PROCEED WITH NORMAL DIAGNOSTICS.

 

 

 

2308 - 2011 F-250/F-350 AND 2010 F-150 RAPTOR W/ 6.2L GAS ENGINES - CANISTER PURGE VALVE NOISE

SOME 2011 F-250/F-350 SUPER DUTY AND 2010 F-150 RAPTOR VEHICLES EQUIPPED WITH 6.2L GAS ENGINES MAY EXHIBIT AN AUDIBLE CLICKING NOISE DURING VEHICLE PURGE CYCLE THAT CAN BE INTERPRETED AS A BASE ENGINE NOISE CONCERN. USE CHASSIS EARS TO CONFIRM CLICKING NOISE IS COMING FROM CANISTER PURGE VALVE. IF AUDIBLE CLICKING NOISE IS COMING FROM CANISTER PURGE VALVE, UNPLUG THE ELECTRICAL CONNECTOR TO THE VALVE DURING PURGE. IF NOISE IS RESOLVED WITH ELECTRICAL CONNECTOR TO VALVE DISCONNECTED, RECONNECT TO SEE IF NOISE RETURNS. IF CPV IS DETERMINED TO BE THE CAUSE OF THE NOISE, REPLACE WITH NEW SERVICE COMPONENT ENGINEERING INVESTIGATION IN PROGRESS. MONITOR OASIS FOR FUTURE UPDATES.

 

 

 

2306 - 2011 F-SUPER DUTY EQUIPPED W/ 5TH WHEEL PREP PACKAGE - UNABLE TO INSTALL GOOSENECK BALL - BUILT ON OR BEFORE 6/30/2010

SEE TSB 10-16-05 FOR DETAIL 10-16-05

 

 

2303 - 6.7L DIESEL - OIL LEAK AT TURBOCHARGER

SOME 2011 6.7L DIESEL EQUIPPED VEHICLES MAY EXHIBIT AN OIL LEAK FROM THE TURBOCHARGER SUPPLY LINE OR FITTINGS. THESE COMPONENTS ARE AVAILABLE SEPARATELY AND DO NOT REQUIRE TURBOCHARGER REPLACEMENT (FITTINGS 6A968, LINE 6B689). IF LEAK IS BETWEEN THE FITTING AND LINE USE BOTH PARTS. THE CORRECT TOOL TO DISCONNECT LINE IS A 3/8 INCH QUICK LINE DISCONNECT TOOL, SUCH AS SNAP-ON LDTSP4 OR EQUIVALENT. TURBOCHARGER OIL SUPPLY FITTING TORQUE IS 20-28 NM (177-247 LBS-IN). PLEASE ENSURE THAT THE LINE IS COMPLETELY CONNECTED AND THE RETAINING CLIPS ARE IN PLACE.

 

 

 

2292 - POWERTRAIN CONTROL MODULE PROGRAMMING

BEGINNING MID-2010, SOME POWERTRAIN CONTROL MODULES (PCM) SERVICE PARTS WILL BE RELEASED BY HARDWARE TYPE, NOT BY SOFTWARE LEVEL. USE IDS V67.03 OR HIGHER AND FOLLOW PROGRAMMABLE MODULE INSTALLATION (PMI) PROCEDURE IN THE WORKSHOP MANUAL UNLESS A TSB OR SSM SPECIFICALLY STATES OTHERWISE. BEST RESULTS WILL BE OBTAINED BY USING THE 'ORIGINAL' IDS SESSION THAT WAS CREATED PRIOR TO THE PROGRAMMING ATTEMPT. IF AS-BUILT DATA IN THE ORIGINAL MODULE IS "CORRUPT", THE ORIGINAL MODULE WILL SET DTC'S AND IDS WILL NOT INHALE DATA. DURING PMI, IDS PROGRAMS WITH THE LATEST CALIBRATION FILES, AND THEN CONFIGURES THE MODULE. IN THE EVENT AN IDS ERROR OCCURS DURING PMI, LOCATE AND RESUME ORIGINAL IDS SESSION TO ALLOW PMI TO COMPLETE. IF AN ERROR OCCURS DURING PMI, IT BECOMES NECESSARY TO CONTACT THE TECHNICAL HOTLINE, INCLUDE THE EXACT TEXT DISPLAYED BY IDS IN YOUR CONTACT.

 

 

 

2287 - 6.7L DIESEL - OIL LEAK

SOME 6.7L DIESEL EQUIPPED VEHICLES MAY EXHIBIT AN OIL LEAK FROM THE TOP OF THE LEFT SIDE OF THE ENGINE THAT MAY COLLECT IN AND AROUND THE FUEL INJECTORS OR ALONG THE VALVE COVER. THIS MAY BE DUE TO THE OIL FILL TUBE (BASE PART 6763) TO VALVE COVER O-RING SEAL BEING MISPOSITIONED OR DAMAGED. INSPECT THE AREA TO DETERMINE THE SOURCE OF THE LEAK AND REPAIR AS NECESSARY.

 

 

 

3528 - UNKNOWN ARTIST/UNKNOWN TITLE DISPLAYED BY JUKE BOX FUNCTION ON NAVIGATION SYSTEM RADIO.

SOME 2009-2010 VEHICLES EQUIPPED WITH NAVIGATION SYSTEM, MAY EXHIBIT AN "UNKNOWN ARTIST/UNKNOWN TITLE" FROM THE JUKE BOX FUNCTION AFTER A CD RECORDING IS LOADED INTO THE RADIO. THIS IS DUE TO MISSING CD INFO (STORED IN THE SYSTEMS HARD DRIVE) FROM NAVTEQ/GRACENOTE DATA DISCS. THE DISCS PROVIDE THE LATEST ARTIST/TITLE INFO AT TIME OF RELEASE (SEE OWNERS GUIDE FOR MORE INFO TO OBTAIN LATEST DISCS). IN ADDITION; ARTIST AND TITLE CAN BE ADDED MANUALLY BY PERFORMING THE FOLLOWING STEPS: 1)PRESS MEDIA HARD BUTTON, 2)PRESS ON SCREEN "JUKE BOX" BUTTON, 3)PRESS ON SCREEN "OPTIONS" BUTTON, 4)PRESS "EDIT MUSIC LIBRARY CONTENTS", 5)PRESS "ARTIST" TO EDIT NAMES OR "TRACKS" TO EDIT TITLES, 6) PRESS ON TRACK TO BE EDITED, 7)USE ON SCREEN KEY BOARD TO COMPLETE ENTRY, 8)PRESS "ENTER" TO COMPLETE ENTRY, 9)REPEAT FOR EACH TITLE AND ARTIST.

 

 

 

3527 - 2011 F-350 DRW (PICK-UP AND CHASSIS CAB) AND F-450 PICK-UP - REAR AXLE CHATTER

SEE TSB 10-12-02 FOR DETAIL 10-12-02

 

 

3526 - 6.0L/6.4L DIESEL - WATER QUALITY WHEN SERVICING COOLING SYSTEM

SEE TSB 10-12-01 FOR DETAIL 10-12-01

 

 

 

3520 - 2003-2011 F-SUPER DUTY, 2003-2005 EXCURSION, 2004-2010 E-350 AND E-450 6.0L/6.4L/6.7L DIESELS NOT RATED BY EPA/DO NOT ATTEMPT REPAIR

VEHICLES WITH A 6.0L, 6.4L OR 6.7L DIESEL ENGINE ARE NOT RATED BY THE EPA FOR FUEL ECONOMY. TO DIAGNOSE FUEL ECONOMY CONCERNS, FOLLOW THE APPROPRIATE SYMPTOM CHART LOCATED IN THE PCED AS REPORTED BY THE CUSTOMER. REMIND THE CUSTOMER THAT FUEL ECONOMY IS AFFECTED BY MANY THINGS INCLUDING: FUEL QUALITY, WINTER BLEND FUEL, AMBIENT TEMPERATURE, FREQUENT STOPS, IDLE TIME (ONE HOUR AT IDLE IS EQUAL TO 33 MILES OF DRIVING), TRAILER TOWING, SPEED, ACCESSORIES THAT PRODUCE DRAG, NON-STANDARD TIRES, TIRE PRESSURE, HEAVY LOADS, AND ABRUPT ACCELERATION. 6.4L AND 6.7L ENGINES CAN ALSO SEE AN EFFECT IN FUEL ECONOMY DEPENDING ON THE FREQUENCY OF THE DIESEL PARTICULATE FILTER REGENERATION.

 

 

 

3518 - 2008-2011 F-SUPER DUTY - STOP/TURN LAMP SEPARATION AND LED LIGHTING

PERFORMANCE OF THIS SSM SHOULD ONLY BE DONE AT REQUEST OF A REGISTERED INTERMEDIATE OR FINAL STAGE MANUFACTURER. FMVSS 108/CMVSS 108 COMPLIANCE IS RESPONSIBILITY OF THE FINAL STAGE MANUFACTURER. FOR INSTRUCTIONS ON HOW TO SEPERATE THE STOP/TURN LAMP FUNCTION ON A 2008-2011 F-SUPER DUTY FOR A FINAL STAGE MANUFACTURER OF INCOMPLETE VEHICLES, SEE BULLETINS Q-161 (08-10MY) OR Q-190(2011MY); FOR LED LIGHTING SEE Q-158R1(2008-2010MY) OR Q-158R2(2011MY) AT HTTP://WWW.FLEET.FORD.COM/TRUCKBBAS. NOTE: IDS MUST BE UPDATED TO 67.03. THIS IS CONSIDERED A CUSTOMER PREFERENCE AND IS NOT COVERED UNDER WARRANTY

 

 

 

3517 - 2011 F-SUPER DUTY EQUIPPED WITH 6.7L DIESEL ENGINE AND 6R140 TRANSMISSION - PTO NOISE/DO NOT ATTEMPT REPAIR

SOME 2011 F-SUPER DUTY VEHICLES EQUIPPED WITH A 6.7L DIESEL ENGINE AND 6R140 TRANSMISSION MAY EXHIBIT A NOISE UPON INSTALLATION OF A PTO. THE NOISE (RATTLE, CHATTER, ETC) ONLY OCCURS WHEN THE PTO IS NOT ENGAGED AND GOES AWAY WITH INCREASED ENGINE SPEED. THE NOISE DOES NOT INDICATE A PROBLEM WITH THE PTO OR THE TRANSMISSION. IT IS THE RESULT OF THE ENGINE FIRING PULSES BEING TRANSFERRED INTO THE PTO GEARTRAIN. THE NOISE WILL VARY BETWEEN TRUCK CHASSIS'S, ENGINES, TRANSMISSIONS AND PTO MANUFACTURER'S DUE TO THE STIFFNESS OF THE SYSTEM'S AS WELL AS THE VARIATION IN THE COMPONENTS. IT DOES NOT AFFECT THE PERFORMANCE OR DURABILITY OF THE TRUCK OR THE PTO. THIS IS A NORMAL PTO CHARACTERISTIC AND REPAIRS SHOULD NOT BE ATTEMPTED.

 

 

 

 

3509 - SIRIUS RADIO AND NEXT GENERATION NAVIGATION CONCERNS (REF. TSB 10-6-3) - FAILURE WITH UPGRADE PROCESS DUE TO INCORRECT APPLICATION.

SOME 2009-2010 MULTIPLE VEHICLE LINES MAY EXHIBIT A NAVIGATION RADIO UPGRADE FAILURE WHEN TSB 10-6-3 IS PERFORMED ON VEHICLES THAT DO NOT APPLY. TO DETERMINE WHETHER OR NOT THE UPDATE APPLIES, PLEASE REFER TO THE SYSTEM INFORMATION SCREEN ON THE NAV UNIT FOR THE CURRENT SOFTWARE LEVEL. THE FOLLOWING SOFTWARE LEVELS REQUIRE THE UPGRADE: B1U32025, B1U42015, B1U52011 AND B1U62015. THERE IS ONE EXCEPTION FOR 2009 LINCOLN MKS UNITS BUILT AT THE B1U32025 LEVEL - DO NOT ATTEMPT TO UPDATE THESE UNITS - THEY WILL BE ADDRESSED IN A FUTURE MESSAGE. ALL OTHER VEHICLES BUILT AFTER 3/8/10 AS STATED IN TSB 10-6-3 MUST NOT APPLY THE TSB UPDATE. PERFORMING TSB 10-6-3 ON VEHICLES THAT DO NOT APPLY WILL RENDER THE NAV UNIT UNRECOVERABLE, REQUIRING REPLACEMENT. THE TSB AND THE UPGRADE KIT I-SHEET WILL BE UPDATED TO REFLECT THIS INFORMATION.

 

 

 

3496 - 2008-2011 F-SUPER DUTY - INSTALLATION OF UPFITTER SWITCHES ON TRUCKS NOT ORIGINALLY EQUIPPED FROM THE FACTORY

TO INSTALL THE UPFITTER SWITCHES ON A 2008-2011 F-SUPER DUTY, THAT WAS NOT ORIGINALLY EQUIPPED FROM THE FACTORY, ORDER: 7C3Z-14A303-A (WIRE ASSY BUILD DATES 12/18/06 TO 12/01/08), 9C3Z-14A303-A (WIRE ASSY BUILD DATES 12/01/08 TO 02/12/10), BC3Z-14A303-A (WIRE ASSY FOR 2011 MY); 7C3Z-13D730-AA (SWITCH ASSY FOR 2008-2010 MY), AL3Z-13D730-AA (SWITCH ASSY FOR 2011 MY); 8C3Z- 2513546-BA (BOX - UTILITY - LESS HOUSING FOR 2008-2011 MY). THE WIRING HARNESS BOLTS ON, AND THE SWITCH PLUGS INTO IT. THE UTILITY BOX IS ONLY NEEDED IF THE TRUCK IS NOT EQUIPPED WITH A TRAILER BRAKE CONTROLLER. IT MAY BE NECESSARY TO REMOVE THE INSTRUMENT PANEL TO INSTALL THE HARNESS FROM THE BULKHEAD SIDE. REFERENCE Q-157 WHICH CAN BE FOUND AT HTTP://WWW.FLEET.FORD.COM/TRUCKBBAS FOR ADDITIONAL INFORMATION IF NEEDED.

 

 

 

3487 - 2011 F-SUPER DUTY - REMOTE START KIT NOW AVAILABLE

IF A 2011 F-SUPER DUTY VEHICLE IS NOT EQUIPPED FROM THE FACTORY WITH THE REMOTE START OPTION, IT CAN BE ADDED BY PURCHASING A KIT (PART NUMBER BC3Z-19G364-A), WHICH IS NOW AVAILABLE. THIS KIT CONTAINS 2 4-BUTTON KEYS, 1 ANTENNA JUMPER WIRE, AND AN ANTENNA. IF THE VEHICLE IS NOT EQUIPPED WITH A HOOD SWITCH, A HOOD SWITCH KIT (PART NUMBER BC3Z-19G366-A) SHOULD ALSO BE ORDERED. THE HOOD SWITCH KIT CONTAINS A BOLT AND A HOOD SWITCH ASSY. THE INSTALLATION INSTRUCTIONS ARE ALSO NOW AVAILABLE AT HTTP://WWW.FORDACCESSORIESSTORE.COM/.

 

 

 

3484 - 6.7L OIL LEAK DIAGNOSTIC TIP

SOME 6.7L DIESEL ENGINE EQUIPPED VEHICLES MAY EXHIBIT PERCEIVED ENGINE FLUID LEAKS THAT MAY APPEAR TO BE COMING FROM THE PASSENGER SIDE OF THE FRONT COVER BEHIND THE SECONDARY WATERPUMP OR FROM THE TRANSMISSION BELLHOUSING AREA. THESE CONCERNS MAY BE DUE TO OIL OR OTHER FLUIDS COLLECTING IN THE ENGINE VALLEY AND THEN DRAINING OUT THE FRONT OR REAR ENGINE VALLEY DRAINS. IT IS RECOMMENDED TO INSPECT THE ENGINE VALLEY TO ENSURE FLUIDS HAVE NOT COLLECTED IN THIS AREA PRIOR TO PERFORMING NORMAL FLUID LEAK DIAGNOSTICS.

 

 

 

3483 - 1999-2011 F-SUPER DUTY EQUIPPED WITH ESOF 4X4 WITH DTC 1865 AND/OR 1867

SOME 1999-2011 F-SUPER DUTY EQUIPPED W/ESOF 4X4 MAY EXHIBIT DTCS P1865,P1867. REPLACING A TRANSFER CASE SHIFT MOTOR WITHOUT PROPERLY DIAGNOSING DTCS P1865,P1867 WILL RESULT IN A REPEAT REPAIR. DO NOT REPLACE THE TC SHIFT MOTOR UNTIL ALL CONNECTORS/CIRCUITS ARE VERIFIED PER WSM,SECTION 308-07A. IN MANY CASES, DTCS ARE A RESULT OF CONNECTORS NOT FULLY SEATED, WIRING HARNESS DAMAGE OR CONNECTOR PINS NOT PROPERLY LOCKED INTO CONNECTOR SHELL. TO RESOLVE DTCS: 1)CLEAR ALL DTCS FROM 4X4 MODULE. 2)RESET IGNITION BY MOVING IGNITION SWITCH FROM OFF TO CRANK. 3)PERFORM RANGE SHIFT IN AND OUT OF 4X4 LOW. 4)RE-CHECK FOR DTCS; 5)IF DTCS STILL PRESENT, RE-SEAT CONNECTORS AT TRANSFER CASE/4X4 MODULE, WHILE OBSERVING FOR BENT-PUSHED OUT PINS. 6)IF CONNECTORS OK, THEN FOLLOW OR IF NECESSARY REPEAT PPT FOR DTC'S PER WSM,SECTION 308-07A.

 

 

 

3476 - 2011 F-SUPER DUTY - REVISED FRONT SHOCK SERVICE PROCEDURE

WHEN REMOVING OR INSTALLING FRONT SHOCK ABSORBERS ON 2011 F-SUPER DUTY VEHICLES, IT IS IMPORTANT THAT ONLY HAND TOOLS OR AN AIR RATCHET WRENCHARE USED. THE SHOCK BODY MUST BE PROPERLY HELD BY USING THE EXISTING HEX FORMED INTO THE SHOCK ROD. USING AN IMPACT WRENCH ON THE UPPER SHOCK ROD/NUT COULD CAUSE THE INTERNAL DAMAGE TO THE SHOCK PISTON.

 

 

 

3471 - 2011 F-SUPER DUTY - NEW KEY STRATEGY

2011 F-SUPER DUTY IS THE FIRST FORD VEHICLE RELEASED WITH THIS NEW KEY STRATEGY. THESE NEW KEY'S UTILIZE THE 80 BIT TRANSPONDER TECHNOLOGY AND ARE ID'ED (STAMPED) WITH 'SA' OR 'HA' ON THE KEY BLADE. THE ROTUNDA PART NUMBERS ARE: FORD IPATS 2-GEN (8-CUT) 80 BIT 164-R8040 AT 10/PKG (FOR NON-IKT EQUIPPED VEHICLES); FORD 80 BIT 4B IKT REMOTE START KEY BLANK 164-R8067 AT 1/EA; FORD 80 BIT 3B IKT KEY BLANK 164-R8070 AT 1/EA (FOR IKT EQUIPPED VEHICLES WITHOUT REMOTE START). ALL THESE KEYS AND OTHER QUANTITIES ARE NOW AVAILABLE AND CAN BE ORDERED FROM HTTP://WWW.SHOPROTUNDA.COM/. THE 80 BIT KEYS ARE BACKWARDS COMPATIBLE FOR PRIOR MODEL YEARS, HOWEVER, PRIOR MODEL YEAR KEYS ARE NOT FORWARD COMPATIBLE (40 BIT VS. 80 BIT KEYS).

 

 

 

3467 - 2011 F-SUPER DUTY - NEW IKT KEY STRATEGY AND DTC B10D7:05

2011 F-SUPER DUTY IS THE FIRST FORD VEHICLE RELEASED WITH THIS NEW KEY STRATEGY. THESE NEW KEY'S UTILIZE THE 80 BIT TRANSPONDER TECHNOLOGY AND ARE ID'ED (STAMPED) WITH 'SA' OR 'HA' ON THE KEY BLADE, AND CAN BE ORDERED FROM HTTP://WWW.SHOPROTUNDA.COM/. IF THE VEHICLE IS EQUIPPED WITH INTEGRATED KEYHEAD TRANSMITTER (IKT), THEN ONLY IKT'S SHOULD BE ADDED AS ADDITIONAL KEYS. DO NOT ADD STANDARD PATS KEYS AS THEY WILL PROGRAM, BUT WILL SET A DTC B10D7:05 AND GENERATE "STARTING SYSTEM FAULT" IN THE MESSAGE CENTER EVERY TIME THEY ARE USED TO START THE VEHICLE. A FUTURE UPDATE IS PLANNED WHICH WILL ALLOW IKT EQUIPPED VEHICLES TO USE STANDARD PATS KEYS, CONTINUE TO MONITOR OASIS FOR THIS UPGRADE. REFER TO SECTION 419-01B IN THE ON-LINE VERSION OF THE WORKSHOP MANUAL FOR ADDITIONAL INFORMATION.

 

 

 

3462 - THE USE OF PM-15, PM-22 AND PM-23 IS NOT REQUIRED WHEN REPLACING INJECTORS ON DIESEL ENGINES BUILT ON OR AFTER THE 2000 MODEL YEAR.

THE USE OF PM-15 FUEL LUBRICATION ADDITIVE IS NOT REQUIRED WHEN SERVICING A FUEL INJECTOR ON A DIESEL ENGINE BUILT ON OR AFTER THE 2000 MODEL YEAR. THE PM-15 ADDITIVE WAS DESIGNED TO HELP BREAK IN REPLACEMENT INJECTORS FOR A PRE-1999 7.3L. IMPROVEMENTS HAVE BEEN MADE TO THE MATERIALS USED FOR PRODUCTION AND REPLACEMENT 7.3L INJECTORS. THESE IMPROVEMENTS HAVE BEEN UTILIZED IN THE 6.0L, 6.4L AND 6.7L FUEL INJECTORS. THE USE OF PM-22 (CETANE BOOST) AND PM-23 (ANTI-GEL) IS ALSO NOT NECESSARY WHEN REPLACING A FUEL INJECTOR ON A DIESEL ENGINE.

 

 

 

 

21308 2011 F-SUPER DUTY - NEW KEY STRATEY

2011 F-SUPER DUTY IS THE FIRST FORD VEHICLE RELEASED WITH THIS NEW KEY STRATEGY. THESE NEW KEY'S UTILIZE THE 80 BIT TRANSPONDER TECHNOLOGY AND ARE ID'ED (STAMPED) WITH 'SA' ON THE KEY BLADE. THE ROTUNDA PART NUMBER IS 164-R8040 AND CAN BE ORDERED FROM HTTP://WWW.SHOPROTUNDA.COM/. PRIOR MODEL YEAR KEYS ARE NOT COMPATIBLE (40 BIT VS. 80 BIT KEYS).

EFFECTIVE DATE: 04/24/2010

 

 

 

 

21304 2011 F-SUPER DUTY - 6.7L - DIESEL EXHAUST FLUID (DEF) TANK FILL

6.7L DIESEL EQUIPPED VEHICLES USE A SELECTIVE CATALYTIC REDUCTION (SCR) SYSTEM DESIGNED TO REDUCE THE VEHICLES EXHAUST EMISSIONS. THE DIESEL EXHAUST FLUID (DEF) TANK IS FILLED TO SPECIFICATION AT THE ASSEMBLY PLANT. DEALERS ARE NOT INSTRUCTED TO CHECK THE DEF FLUID ON THE PRE-DELIVERY INSPECTION (PDI) SERVICE RECORD (CHECK SHEET) AND ARE THEREFORE NOT AUTHORIZED TO TOP-OFF THE TANKS DURING PDI. THE VEHICLE INSTRUMENT CLUSTER MESSAGE CENTER IS DESIGNED TO INDICATE WHEN THE DEF IS LOW. IF THE INSTRUMENT CLUSTER MESSAGE CENTER INDICATES THAT THE DEF IS LOW AT PDI THIS MAY INDICATE AN ISSUE WITH THE SCR SYSTEM THAT SHOULD BE INVESTIGATED FOR REPAIR.

EFFECTIVE DATE: 04/23/2010

 

 

 

 

21300 2011 F-SUPER DUTY - 6.7L DIESEL MIL DTC P20BD OR P20BE

SOME 2011 F-SUPER DUTY 6.7L DIESEL EQUPPIED VEHICLES MAY EXPERIENCE A MIL DTC OF P20BD AND/OR P20BE DUE TO A DAMAGED HEATED DIESEL EXHAUST FLUID (DEF) REDUCTANT TUBE. INSPECT THE TUBE FOR DAMAGE, THAT MAY HAVE OCCURRED DURING TRANSPORTATION/SHIPMENT, ALONG THE OUTSIDE OF FRAME RAIL AHEAD OF REAR TIRE(S). IF DAMAGE IS FOUND, REPLACE THE DEF REDUCTANT TUBE, BASE PART NUMBER (5J249), AS REQUIRED. WARRANTY CLAIMS SHOULD BE CLAIMED UNDER THE TRANSPORTATION DAMAGE GUIDELINES AS PER THE WARRANTY AND POLICY MANUAL. IF NO DAMAGE IS FOUND, PROCEED WITH NORMAL DIAGNOSTICS.

EFFECTIVE DATE: 04/20/2010

 

 

 

3372 - 1999-2010 7.3L/6.0L/6.4L/4.5L DIESEL - CLEAN THE CHARGE AIR COOLER (CAC) SYSTEM AFTER CERTAIN TURBO OR ENGINE FAILURES - SERVICE TIP

ON A 7.3L, 6.0L, 6.4L, OR 4.5L DIESEL EQUIPPED VEHICLE IF THE TURBOCHARGER IS REPLACED FOR AN INTERNAL OIL LEAK OR COMPRESSOR SHAFT FAILURE, THE CHARGE AIR COOLER (CAC) SHOULD BE CHECKED FOR OIL CONTAMINATION AND CONSEQUENTLY CLEANED IF CONTAMINATION IS FOUND. THE CAC SHOULD ALSO BE INSPECTED AND CLEANED OF OIL, FUEL, OR METAL CONTAMINATION AFTER AN ENGINE FAILURE THAT MAY HAVE PUSHED OIL, FUEL, OR METAL INTO THE CAC DUE TO EXCESSIVE CRANKCASE PRESSURE. A THOROUGH CLEANING OF THE CAC SYSTEM IS NECESSARY TO PREVENT ENGINE DAMAGE OR DRIVABILITY CONCERNS. REFER TO THE WORKSHOP MANUAL SECTION 303-12 FOR PROPER CAC CLEANING PROCEDURES. IF EXHAUST SMOKE IS OBSERVED AFTER ENGINE REPAIRS AND THE CAC CLEANING HAVE BEEN COMPLETED REFER TO SYMPTOM CHART 8 IN THE PCED MANUAL.

 

 

 

 

 

3371 - 2011 F-SUPER DUTY -- PTO INSTALLATION - CE933 WIRE COLOR CHANGE SOME EARLY BUILD 2011 F-SUPER DUTY VEHICLES HAVE TWO IDENTICALLY COLORED WIRES FOR PTO IN A BLUNT CUT HARNESS UNDER THE DASH. THEY ARE BOTH BLUE W/GRAY STRIPES AS SHOWN IN THE QVM BULLETIN 180, PAGES 5-6 AND THE WIRING DIAGRAM SECTION 140-3 (GAS ENGINE) AND 140-4 (DIESEL ENGINE). ONE WIRE IS AN INPUT TO THE ECM TO INVOKE PTO MODE IN MOBILE MODE (PTORS2 CIRCUIT #CE933). THE OTHER WIRE IS AN OUTPUT FROM THE TCM TO INDICATE WHEN THE VEHICLE IS IN PARK (TRO-P CIRCUIT #CLS05). USE AN OHM METER TO IDENTIFY WHICH BLUE-GRAY WIRE YOU NEED. ADDITIONAL DETAILS FOR OHM CHECK/RESISTANCE VALUES CAN BE FOUND IN QVM BULLETIN 180, WHICH IS IN THE PROCESS OF BEING UPDATED. THE PTORS2 WIRE WILL BE CHANGING TO BLUE WITH ORANGE STRIPE IN PRODUCTION; BOTH THE QVM BULLETIN AND THE WIRING DIAGRAM ARE BEING UPDATED TO REFLECT THIS CHANGE. CONTINUE TO MONITOR OASIS.

 

 

 

 

3365 - 2008 - 2010 F-SUPER DUTY - 6.4L DIESEL ENGINE OIL LEVEL DIAGNOSTIC AID

ON 6.4L ENGINES, TO PREVENT SERIOUS ENGINE DAMAGE IT IS CRITICAL TO ACCURATELY MEASURE ENGINE OIL LEVELS DURING VEHICLE DIAGNOSTICS. TO PROPERLY DETERMINE ENGINE OIL LEVEL, THE ENGINE MUST BE AT NORMAL OPERATING TEMPERATURE, VEHICLE IS PARKED ON A LEVEL SURFACE AND ENGINE OFF FOR 10 MINUTES TO ENSURE ALL ENGINE OIL HAS RETURNED TO OIL PAN. USE THE SHORT STICK METHOD DESCRIBED IN PCED HARD START/NO START DIAGNOSTIC SUBROUTINES-SECTION 4. IF OIL IS OVERFULL, CHECK THE CHARGE AIR COOLER (CAC) FOR LIQUID CONTAMINATION. SOME RESIDUAL OIL IN THE CAC SYSTEM IS A NORMAL CHARACTERISTIC. IF THE CAC HAS EXCESSIVE OIL, ANY FUEL OR METAL CONTAMINATION, A THOROUGH CLEANING OF THE CAC SYSTEM IS NECESSARY. REFER TO WORKSHOP MANUAL SECTION 303-12 FOR CLEANING PROCEDURES AND PCED PINPOINT TESTS AND SYMPTOM CHARTS TO DIAGNOSE ROOT CAUSE OF OIL OVERFILL.

 

 

 

 

3363 - 6R140 TRANSMISSION REPAIR DIRECTION PROCESS - USE OF THE COST CAP TOOL FOR TRANSMISSION INTERNAL REPAIR DIRECTION.

FOR ALL 6R140 REPAIRS - TO ASSIST ENGINEERING IN QUICKLY IDENTIFYING AND RESOLVING ANY CONCERNS ON THE 2011 F-SUPER DUTY 6R140 TRANSMISSION, UNTIL FURTHER NOTICE, AFTER COMPLETING NORMAL DIAGNOSTICS FOR ALL INTERNAL RELATED TRANSMISSION ISSUES PLEASE USE THE WEB-BASED COST CAP TOOL BEFORE THE TRANSMISSION IS TORN DOWN TO DETERMINE REPAIR DIRECTION. AN ELECTRONIC FIELD COMMUNICATION (EFC) WITH ADDITIONAL DETAIL WILL BE PUBLISHED IN THE NEAR FUTURE, PLEASE CONTINUE TO MONITOR OASIS AND SUBMIT A GLOBAL CONCERN REPORT (GCR), WHICH IS LOCATED IN THE PTS HELP CENTER UNDER THE "CONTACT US" LINK.

 

 

 

 

3362 - 6.4L DIESEL COOLING SYSTEM CONTAMINATION FLUSH PROCEDURE

SEE TSB 10-07-05 FOR DETAIL 10-07-05

 

 

 

 

3351 - 2008-2011 F-SUPER DUTY - CLUNK/POP NOISE HEARD/FELT UNDER FLOOR PAN WHILE TURNING

SEE TSB 10-07-03 FOR DETAIL 10-07-03

 

 

 

3350 - 2008-2010 F-450 PICK UP - STEERING WANDER ON RUTTED ROADS

DUE TO THE STIFF COMMERICAL TIRES USED ON 2008-2010 F-450 PICK UP, SOME CUSTOMERS MAY PERCEIVE A WANDER FEEL ON RUTTED/ROUGH ROADS. THE CONDITION MAY BE WORSE WITH TRACTION TIRES. TIRE CHANGES ARE NOT RECOMMENDED. FIRST, COMPARE TO THE SAME VEHICLE (F-450 PU ONLY). THE F-450 PU IS BASED ON THE F-450 CHASSIS CAB WITH SIGNIFICANT RIDE IMPROVEMENTS. STEERING WILL BE BETTER THAN THE F-450 CHASSIS CAB, BUT WILL NOT EQUAL THE STEERING OF A F-350 DRW. IF AFTER COMPARING TO ANOTHER F-450 PU, AND WANDER CONCERN STILL EXISTS, PROCEED WITH NORMAL DIAGNOSTICS PER THE WORKSHOP MANUAL, SECTION 211-00: STEERING SYSTEM - GENERAL INFORMATION, DIAGNOSIS AND TESTING.

 

 

 

3345 - 2008-2011 F-SUPER DUTY - STATIONARY ELEVATED IDLE CONTROL (SEIC)/POWER TAKE OFF (PTO) INFORMATION

TO ACCESS INFORMATION REGARDING STATIONARY ELEVATED IDLE CONTROL (SEIC)/POWER TAKE-OFF (PTO) FOR 2008-2011 F-SUPER DUTY VEHICLES, PLEASE REFER TO QVM BULLETINS, WHICH CAN BE FOUND ON THE FORD FLEET WEBSITE AT HTTPS://WWW.FLEET.FORD.COM/, THEN CLICK ON SHOWROOM, THEN CLICK ON TRUCK BODY BUILDERS/UPFITTERS, THEN CLICK ON BULLETINS, AND SELECT THE BULLETINS FOR THE APPROPRIATE MODEL YEAR WHICH INCLUDES: Q-180 - 2011 MY, 6.7L DIESEL ENGINE ANDQ-173-R2 - 2011 MY, 6.2L AND 6.8L GAS ENGINE.

 

 

 

3339 - 2011 F-350 DRW (PICK-UP AND CHASSIS CAB) AND F-450 PICK-UP - REAR AXLE CHATTER - BUILT ON OR BEFORE 3/19/2010

SEE TSB 10-06-07 FOR DETAIL 10-06-07

 

 

 

3333 - 2011 F- SUPER DUTY - 6.7L DIESEL - TICK/TAP NOISE AT IDLE

SOME 6.7L DIESEL EQUIPPED VEHICLES MAY EXHIBIT A 'TICK/TAP' OR 'TYPEWRITER' TYPE NOISE AT IDLE THAT MAY BE ISOLATED TO THE MAIN ENGINE BEARING AREA. THIS NOISE SHOULD BE CONSIDERED 'CHARACTERISTIC' AS IT IS NOT DETRIMENTAL TO ENGINE DURABILITY. 6.7L DIESEL ENGINES INCLUDE DESIGN IMPROVEMENTS TO REDUCE OVERALL INHERENT DIESEL ENGINE NOISE. THESE SOUND REDUCTION IMPROVEMENTS ENABLE CERTAIN CHARACTERISTIC NOISES TO BE MORE EASILY HEARD. USING THE INCORRECT ENGINE OILS FOR THE VEHICLES OPERATING CONDITIONS CAN NEGATIVELY IMPACT THE LEVEL OF NOISE EXPERIENCED. REFER TO VEHICLE OWNER GUIDES AND MAINTENANCE GUIDES FOR APPROVED ENGINE OIL VISCOSITIES AND USAGE INFORMATION. CUSTOMERS SHOULD BE INFORMED THAT THESE CONDITIONS DO NOT AFFECT ENGINE DURABILITY AND NO REPAIRS ARE NECESSARY.

 

 

 

3332 - 2011 F-SUPER DUTY - 6.7L TURBO NOISE CHARACTERISTICS

SOME CUSTOMERS WITH 2011 6.7L DIESEL EQUIPPED F-SUPER DUTY VEHICLES MAY NOTICE A CHARACTERISTIC TURBO SPOOL-DOWN (HOOT) NOISE ON ENGINE THROTTLE TIP-OUT WHEN THE ENGINE OIL TEMPERATURE (EOT) IS BELOW 100F (38C) AND/OR A TURBO DROAN AT IDLE WHEN EOT IS BELOW 50F (10C). 6.7L DIESEL ENGINES INCLUDE IMPROVEMENTS DESIGNED TO REDUCE OVERALL INHERENT DIESEL ENGINE NOISE. SOUND REDUCTION IMPROVEMENTS WILL ENABLE CERTAIN CHARACTERISTIC NOISES TO BE MORE EASILY HEARD. USING THE INCORRECT ENGINE OILS FOR THE VEHICLES OPERATING CONDITIONS CAN NEGATIVELY IMPACT THE LEVEL OF NOISE EXPERIENCED. REFER TO THE VEHICLES OWNER/MAINTENANCE GUIDES FOR PROPER ENGINE OIL USAGE INFORMATION. CUSTOMERS SHOULD BE INFORMED THAT THESE CONDITIONS DO NOT AFFECT ENGINE DURABILITY AND SHOULD BE CONSIDERED CHARACTERISTIC AND NO REPAIRS ARE NECESSARY.

 

 

3321 - 2009-2010 F-SUPER DUTY WITH BUILD DATE BEFORE 2/22/2010 - CHROME TRAILER TOW MIRROR CLEANING PROCEDURE

SOME 2009-2010 F-SUPER DUTY VEHICLES WITH A BUILD DATE BEFORE 2/22/2010 AND EQUIPPED WITH CHROME TRAILER TOW MIRRORS MAY REQUIRE A SPECIAL CLEANING PROCEDURE FOR THE UPPER GLASS. SYMPTOMS MAY INCLUDE SMUDGES IN THE GLASS, FOGGY/HAZY GLASS, GLASS SCRATCHES (AFTER TRYING TO CLEAN), DISTORTED GLASS, ETC. THE WHITE PROTECTIVE FILM ON THE CHROME MIRROR CAPS MAY LEAVE AN ADHESIVE RESIDUE ON THE UPPER MIRROR GLASS THAT IS DIFFICULT TO REMOVE. THE ADHESIVE MAY BE CLEANED OFF THE GLASS (DURING THE VEHICLE PRE-DELIVERY PREP) USING A CITRUS-BASED CLEANER SUCH AS GOO-GONE WITH A SOFT CLOTH. DO NOT USE ANY HARSH/METALLIC MATERIALS TO SCRAPE OFF THE ADHESIVE, AS THIS WILL SCRATCH OFF THE GLASS COATING. GLASS REPLACEMENT SHOULD NOT BE NECESSARY.

 

 

 

3319 - 2006-2011 F-SUPER DUTY AND 2006-2010 F-150 - RUST STAINS ON THE EDGES OF THE FRONT BUMPER CENTER VENT AND FOG LAMP OPENINGS

SOME 2006-2011 F-SUPER DUTY AND 2006-2010 F-150 VEHICLES MAY EXHIBIT RUST STAINS ON THE EDGES OF THE FRONT BUMPER CENTER VENT AND FOG LAMP OPENINGS. FOLLOW THE SERVICE PROCEDURE IN TSB 08-12-6 TO CORRECT THE CONDITION. THE WORKSHOP MANUAL IS IN THE PROCESS OF BEING UPDATED WITH THIS REPAIR INFORMATION, CONTINUE TO MONITOR OASIS FOR UPDATES WHEN THIS IS COMPLETED.

 

 

 

3318 - 2011 F-SUPER DUTY VEHICLES ARE DELIVERED IN TRANSPORT MODE - MESSAGE IN CLUSTER MESSAGE CENTER LESS THAN 50 MILES

2011 F-SUPER DUTY VEHICLES ARE DELIVERED IN TRANSPORT MODE TO HELP MAINTAIN BATTERY VOLTAGE UNTIL THE VEHICLE MILEAGE EXCEEDS 50 MILES. A MESSAGE MAY APPEAR IN THE CLUSTER MESSAGE CENTER, IF VEHICLE IS EQUIPPED STATING THAT VEHICLE IS IN TRANSPORT MODE. EXITING BATTERY SAVER TRANSPORT MODE IS LISTED AS STEP 7 ON THE 2011 F-SUPER DUTY PRE-DELIVERY SERVICE RECORD AND SHOULD BE PERFORMED JUST PRIOR TO CUSTOMER DELIVERY. TO EXIT BATTERY-SAVER TRANSIT MODE - PUT IGNITION IN RUN, PRESS BRAKE PEDAL 5 TIMES AND PRESS HAZARD SWITCH TWICE WITHIN 10 SECONDS OR DRIVE 50 MIIES.

 

 

 

 

3317 - APPEARANCE OF GRAY OR MILKY AXLE LUBRICANT

SOME 2004-2011 F-SUPER DUTY, 2004-2010 E-SERIES, F-150,MUSTANG,CROWN VIC/GRAND MARQUIS, TOWN CAR, EXPEDITION/NAVIGATOR, EXPLORER/MOUNTAINEER, AND EXPLORER SPORT TRAC VEHICLES EQUIPPED WITH FORD/STERLING FRONT AND/OR REAR AXLES MAY EXHIBIT AXLE LUBRICANT THAT APPEARS MILKY OR GREY. THE APPEARANCE IS MOST LIKELY DISCOLORATION CAUSED BY MARKING COMPOUND USED AT THE FACTORY TO CHECK GEAR TOOTH PATTERNS. THIS CONDITION MAY BE MORE APPARENT ON INDEPENDENT REAR AND/OR FRONT SUSPENSION AXLES AS THERE IS LESS LUBRICANT VOLUME PRESENT. THIS CONDITION HAS NO EFFECT ON THE PERFORMANCE OR DURABILITY OF THE AXLE AND IS CONSIDERED NORMAL. DO NOT CHANGE THE LUBRICANT FOR THIS CONDITION.

 

 

 

3298 - 2008-2010 F-SUPER DUTY - P2463 AND P246C CODES WILL NOT CLEAR

SOME 2008-2010 MODEL YEAR SUPER-DUTY MAY EXHIBIT DIAGNOSTIC TROUBLE CODES P2463(DPF RESTRICTION-SOOT ACCUMULATION) AND/OR P246C(DPF RESTRICTION- FORCED LIMITED POWER) THAT WILL NOT CLEAR USING IDS OR MAY RETURN FOLLOWING REPLACEMENT OF THE DIESEL PARTICULATE FILTER(DPF). THIS CONCERN MAY BE DUE TO MAF SENSOR CONTAMINATION. VISUALLY INSPECT MAF SENSOR FOR DEBRIS(DIRT/OIL) AND FOREIGN OBJECTS. PERFORM UPDATED MAF SENSOR PCED PIN POINT TEST J TO CONFIRM SENSOR FUNCTIONALITY. PERFORM PCED PIN POINT TEST RB TO VALIDATE DPF FUNCTIONALITY. CONFIRM AIR FILTER, FILTER LID, PCV PORT AND ALL ATTACHING HARDWARE ARE CORRECTLY INSTALLED AND LATCHED.

 

 

 

3289 - 2010 F-SUPER DUTY 250-350 - 6.4L - DIESEL HOT-SIDE CHARGE AIR COOLER TUBE REPAIR PROCEDURE

SEE TSB 10-05-08 FOR DETAIL 10-05-08

 

 

 

3272 - 2008-2010 F-SUPER DUTY - 6.4L DIESEL ENGINES - REPEAT RADIATOR LEAK - BUILT ON OR BEFORE 9/14/2009

SEE TSB 10-05-02 FOR DETAIL 10-05-02

 

 

 

3158 - 2008-2010 FOCUS,ESCAPE,2008-2010 F-SUPER DUTY AND 2009 FLEX - MESSAGE CENTER / ODOMETER BLANKAPPLICABLE VEHICLES

ON 2008-2010 FOCUS,ESCAPE,2008-2010 F-SUPERDUTY AND 2009 FLEX CUSTOMERS MAY UNINTENTIONALLY TURN THE MESSAGE CENTER INFORMATION MENU TO THE "BLANK" SETTING, RESULTING IN THE MESSAGE CENTER AND ODOMETER NOT BEING DISPLAYED. THIS IS A NORMAL VEHICLE CHARACTERISTIC AND PART OF ONE OF THE FIVE POSSIBLE DISPLAY MODE SELECTIONS. PLEASE REFER THE CUSTOMER TO THEIR OWNER GUIDE FOR INFORMATION REGARDING THE VEHICLES SELECTABLE FEATURES IN THE DRIVER CONTROL SECTION.

 

 

 

3151 - SYNC SYSTEM DEFAULTS TO OR STAYS IN PRIVACY MODE, MULTIPLE VEHICLE LINES

SEE TSB 10-02-08 FOR DETAIL 10-02-08

 

 

 

3150 - 2009-2010 F-SUPER DUTY 5.4L 3-VALVE WITH 5R110W AUTO TRANS LACKS POWER WITH DTCS P0420, P0430, P0148 OR P0191

SEE TSB 10-02-07 FOR DETAIL 10-02-07

 

 

 

 

3147 - 2008-2010 F-SUPER-DUTY GAS ENGINE CHASSIS CABS - DTC P0451

SOME 2008-2010 F-SUPER DUTY CHASSIS CAB VEHICLES EQUIPPED WITH 5.4L OR 6.8L GAS ENGINES AND AFT-AXLE FUEL TANKS MAY EXHIBIT DIAGNOSTIC TROUBLE CODE (DTC) P0451(EVAPORATIVE EMISSION SYSTEM PRESSURE SENSOR/SWITCH RANGE/PERFORMANCE) DUE TO A PLASTIC BAG OR SHIPPING CAP INSTALLED ON THE FUEL TANK PRESSURE TRANSDUCER(FTPT) CONNECTOR DURING VEHICLE PRODUCTION ASSEMBLY IN ORDER TO PREVENT WATER INTRUSION AT THE CONNECTOR. THE ORANGE SHIPPING CAP OR PLASTIC BAG MUST BE REMOVED BEFORE THE UNIT IS UPFIT WITH A BODY. BEFORE PERFORMING NORMAL PCED DIAGNOSTICS FOR DTC P0451 CONFIRM THE PLASTIC BAG OR SHIPPING CAP IS REMOVED FROM FUEL TANK PRESSURE TRANSDUCER CONNECTOR. CLEAR DIAGNOSTIC TROUBLE CODE. IF DTC RETURNS, FOLLOW NORMAL PCED PIN POINT HX DIAGNOSTIC ROUTINES.

 

 

 

3134 - 2008-2010 F-SUPER DUTY 6.4L - AIR INDUCTION SYSTEM RESTRICTION - SNOW

SEE TSB 10-02-02 FOR DETAIL 10-02-02

 

 

 

3131 - 2009-2010 F-250/F-350 6.8L GAS ENGINE, CREW CAB, SINGLE REAR WHEEL (SRW) - DROAN/MOAN AT HIGHWAY SPEEDS - BUILT ON OR AFTER 3/18/2009

SEE TSB 10-02-01 FOR DETAIL 10-02-01

 

 

 

3128 - 2010 F-250/F-350 4X4 / 6.4L / 6 SPEED MANUAL TRANSMISSION / 3.55 AXLE - SPEED CONTROL DEACTIVATES IN OVERDRIVE (OD) - BUILT ON OR BEFORE 12/4/2009

SEE TSB 10-01-13 FOR DETAIL 10-01-13

 

 

 

3125 - 4X4 ONLY - BANGING/CLUNKING NOISE WHEN DRIVING - CONTACT WITH JOUNCE BUMPER - COLD TEMPERATURES

SEE TSB 10-01-11 FOR DETAIL 10-01-11

 

 

 

3113 - 2008-2010 F-SUPER-DUTY - 5.4L GAS ENGINE WITH DIAGNOSTIC TROUBLE CODE (DTC) P2135

SEE TSB 10-01-06 FOR DETAIL 10-01-06

 

 

 

3099 - 2005-2010 F-SUPER DUTY 4X4 FRONT AXLE SEAL REPLACEMENT

PLEASE NOTE THAT THE REPLACEMENT OF 7C3Z-1S175-A TO AC3Z-1S175-A IS CORRECT. THE SEALS ARE VISIBLY DIFFERENT AND FIT IN A DIFFERENT POSITION. THE I.D. OF THE NEW SEAL IS SIGNIFICANTLY SMALLER, SINCE IT SEALS ON A SMALLER PORTION OF THE AXLE SHAFT. THE NEW DESIGN FITS IN THE AXLE TUBE BEFORE THE AXLE SHAFT IS INSTALLED AND SEALS AGAINST THE AXLE SHAFT. THE OLD DESIGN FIT ONTO THE AXLE SHAFT, ON THE SHOULDER BEHIND THE YOKE FOR THE U-JOINT AND SEALED AGAINST THE AXLE HOUSING. WHEN INSTALLING, USE A SUITABLE DRIVER TO INSTALL THE SEAL INTO THE AXLE TUBE.