Keith Browning Posted August 17, 2007 Share Posted August 17, 2007 Just in case any of you missed it or cant find the announcement, like me, /forums/images/%%GRAEMLIN_URL%%/banghead.gif here it is. I searched a little for it and brought it up. There is apparently as tutorial as well. Quote: To: All Ford and Lincoln Mercury Dealer Principals and Parts & Service Personnel Subject: Audio / Instrument Cluster Systems Online 1878 Form National Launch BACKGROUND Electrical and Electronic Systems Engineering (EESE) and FCSD have jointly developed an online version of the Audio/Instrument Cluster Systems Form 1878. This effort has been driven by a strong need to replace an 11-year-old triplicate paper form (FCS 1878) that currently is required for every Multimedia or Instrument Cluster replacement. In an effort to increase the timeliness of gathering repair information, EESE launched a successful pilot in the 1st Quarter 2007 to test the Online 1878 Form. Based on the pilot results, the Online 1878 form will be launched nationally. LAUNCH DATE June 18, 2007 ONLINE 1878 FORM The Online Form 1878 is accessed through the following sequence: Access FMCDealer.com Click on the "Parts & Service" tab Click on the "OASIS" box, under "Parts & Service Applications" (you are now at the PTS Home Page) Enter a VIN # and select a Symptom Code that addresses Multimedia or Cluster concerns Click on "Get OASIS" Scroll to the bottom of the OASIS report Click on "Online 1878" in the shaded bar (note, this options will not appear unless you used a Symptom Code that address Multimedia or Cluster concerns Proceed to fill out and submit the form Print the New Online 1878 Form and use it instead of the old form to order the audio or instrument cluster system The Online Form 1878 is integrated with OASIS within the Professional Technician Society (PTS) website to electronically capture all information needed to process the replacement. Additionally, based upon the chosen system and symptoms of the Multimedia or Instrument Cluster issue, the Service Technician will be prompted to answer a few clarifying questions. SERVICE CENTERS Your Regional Service Centers are familiar with and have been trained to use the new Online 1878 Form. Follow your normal procedure of calling a Regional Service Center to order a Multimedia or Cluster replacement, and they will recognize and honor the Approval Code from your printed copy of the Online 1878 Form. This printed copy of the Online 1878 Form is then returned to the Service Center with the removed unit. TUTORIAL A 15 minute Tutorial describing how to use the Online 1878 Form is available to assist Dealers. To access the Tutorial click on the "Assistance Requests Status" link under the "Welcome" greeting on the PTS Home Page. The Assistance Requests Status link is also where you can locate previously submitted Online 1878 Forms to print. PROGRAM BENEFITS The Online 1878 Form will provide the following benefits: Easier and faster to fill out than the paper FCS 1878 Integration with PTS OASIS ensures applicable TSB/SSM are returned to technician using Symptom Code check Automatically fills in the PACODE, Dealer Name and address, VIN, Vehicle Year and Model, Build Date, Warranty Start Date and Symptom Codes used on the form – with no chance for data transcription errors Automatically does an ESP Part Number check and adds results to the form, saving a separate step Customer specific information (name, address) has been removed Asks specific diagnostic/failure mode questions for the system being replaced (Radio, Nav System, Cluster, etc) vs. a generic set of questions, thus saving time Improves Customer Satisfaction through faster identification and solution of field failure modes Eliminates cost of old, triplicate FCS 1878 forms Provides a tracking mechanism for Service Center orders Provides for more timely resolution of repair process issues LABOR ALLOWANCE There is no change to the labor allowance. Labor Operation 18805D provides for 0.2 hours reimbursement for "Acquiring the Audio Unit Part Number and Ordering". The entire Online 1878 Form process has been evaluated by our Service Labor Time Standards group and takes the Service Technician around 3 minutes. This process will replace the old paper copy form, which had 4 minutes allocated, which was covered within the current Service Labor Time Standards. FREQUENTLY ASKED QUESTIONS – ONLINE 1878 FORM Q. How do I access the Online 1878 Form? A. From the PTS web site, enter vehicle VIN and Symptom category. Click on "Get OASIS". The link to the 1878 form is at the bottom center of this page, labeled "Online 1878". Q. Are parts orders automated through the Online 1878 process? A. No, you will still have to order a service part by calling your Service Center. Q. What is the purpose of the Online 1878 Form? A. The Online Form replaces the obsolete FCS 1878 triplicate hard copy form, and is intended to be faster, more accurate, easier to update, and a better source of information for Engineering. Q. How does my part order person access the form to order a part? A. After the Online 1878 is complete, click on the "print" icon to generate a hard copy. Give this form to the parts person and they will use this hard copy to place the part order. Q. What do I do with the Online 1878 form Hard Copy after the order? A. Save the copy and place it in the return shipping box when the core is returned. Q. How do I access or print an Online 1878 later on? A. At the PTS home page, select "Assistance Requests Status" in the upper right, just below the "Welcome <your name> message. Then select "1878 Form Status" from the pop-down menu. To get a listing of all Online 1878's submitted by your dealership. Click on the VIN# to open the data-entry form, or click on "Print" to see and print the hard copy Online 1878 Form. Q. What happens when PTS is down and I can't access the On-line 1878? A. For emergencies only, your Service Centers will still accept phone orders without the Confirmation Code, providing their own copies of the old FCS 1878 to validate the order. Q. With the 1878 form now online, why do we need to call the Service Center to get a part? A. The initial intent of the Online 1878 was simply to replace the old FCS 1878. Conversion to a totally on-line ordering process is a future enhancement. Q. How does the dealer get paid for filling out the Online 1878 form? A. Service Labor Time Standards studies have shown that filling out the Online 1878 form is faster than filling out the old FCS 1878, which was covered under Labor Op Code 18805D. No change is planned in the labor allowance. QUESTIONS For questions on order status and fulfillment, please contact your Service Center For questions on accessing the new Online 1878, please contact Tony Farr at (313) 621-6534 or tfarr2@ford.com Quote Link to comment Share on other sites More sharing options...
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