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DEF not accepting fill

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So I went to add DEF to a truck I was performing a LOF on and got denied. I have a 55gal drum of DEF and pump it into a 2.5gal jug with the motorcraft plastic nozzle. It accepted maybe a quart or so and that's it. I personally added DEF the last oil change 5k miles ago and the driver has not touched it since. The cluster shows under half a tank and the PID shows 66% for the level. Somehow during trying to fill the thing thinking my fill hose may have been plugged up it actually filled DEF to the top of the fill tube. I know the tank can not be full but its not accepting DEF. I ran a oasis and got the usual DEF concerns but nothing about filling the tank. This truck does see the mine sites regularly which means it sees quite a bit of mud. My question would be is there a atmosphere vent for the tank? and is it possible to be plugged not allowing the tank to fill like normal?

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I took a look at this tank and the fill on the left has a flapper valve in it that a strong cough good open. The smaller tube to the right of that extends about 8 inches into the tank and has a shuttle type valve in it, and the tiny tube on the far right is open all the time to the atmosphere.

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Had one a while back on a cab chassis truck with this concern, ended up the fill tube was kinked at the frame rail due to the way it was routed through the bed of the truck.

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Had one a while back on a cab chassis truck with this concern, ended up the fill tube was kinked at the frame rail due to the way it was routed through the bed of the truck.

I have had that issue on several cab and chassis trucks...This one was a pickup however.

 

Ended up fixing itself somehow. Driver had to take it across town that night and the next morning I was able to fill it as per normal

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