forddieseldoctor Posted April 21, 2016 Share Posted April 21, 2016 We had one of our customers call us. They were on a road trip with their 07 Escape. The alternator died. A Ford dealer a few states away helped them out and the proceded to help themselves to the customer's pocket book. They charged 6 1/2 hours to replace an alternator on an awd v-6. They called us once they were on the road again asking what it should have cost them. My service manager looked it up and came up with 2.8 hours. The customer had him call the other dealer and see why the labor number was so high. The service manager there claims that 6 hours was what was printed in Mitchell on demand. Then he proceded to embellish the story claiming he had 3 techs working on it and that they had the axle out, inner fender out, bumper cover off and even the fender off. And he said the customer is lucky they didn't charge them 8 hours. Quote Link to comment Share on other sites More sharing options...
Bruce Amacker Posted April 22, 2016 Share Posted April 22, 2016 Alldata: 2007 Ford Truck Escape 4WD V6-3.0L VIN 1 Vehicle » Starting and Charging » Charging System » Alternator » Parts Information Parts Information OEM Part # Price Alternator 1 - Alternator 8L8Z10346A $324.23 Labor Information Skill Level Mfg. Warranty Standard Alternator Replace Includes: R&I Transfer Case. Includes: R&R Intermediate Shaft Seal. NOTICE: On All-Wheel Drive (AWD) vehicles, the Power Transfer Unit (PTU) seal must be replaced every time the intermediate shaft is removed. Skill level B Warranty 0.0 Time 7.8 Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted April 22, 2016 Author Share Posted April 22, 2016 Here's what identifix shows from the motor labor guide. Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted April 22, 2016 Author Share Posted April 22, 2016 Now it makes sense. The time listed in the motor labor guide does not include the time to remove the ptu to replace the intermediate shaft seal. Ptu r&r is another 5.6. Quote Link to comment Share on other sites More sharing options...
Bruce Amacker Posted April 22, 2016 Share Posted April 22, 2016 Mitchell On Demand shows pretty much the same thing. Quote Link to comment Share on other sites More sharing options...
mchan68 Posted April 22, 2016 Share Posted April 22, 2016 The question becomes, would YOU do the job for 2.8 hours? Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted April 23, 2016 Author Share Posted April 23, 2016 If I didn't replace the intermediate shaft seal it would be no problem. I had a chat with my service manager this morning. He said the manager at the other store said that they didn't replace the seal and the copy of the paperwork that we got emailed to us didn't have a seal billed. So with that being said I still feel that the overcharged the customer because if you are not gonna replace that seal you should be in the neighborhood of 3 hours. Quote Link to comment Share on other sites More sharing options...
batmantech Posted April 26, 2016 Share Posted April 26, 2016 Zach you are correct. R & R 2.8 plus diag. that's it. Quote Link to comment Share on other sites More sharing options...
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