Alex Bruene Posted January 25, 2017 Share Posted January 25, 2017 As Canadians are second class citizens in the Ford world, I was wondering if somebody might know what the procedure is to be on a failed 16U32. The only reason I ask is because we have a $103,000 Platinum F-350 sitting on the lot with a deal about to fall through if we can't give the customer an answer as to what needs to be done. I'm under the impression that the US already has a repair procedure that has not filtered it's way up to us yet. Quote Link to comment Share on other sites More sharing options...
jw33 Posted January 25, 2017 Share Posted January 25, 2017 Replace the front cover for 16.3 hours Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted January 25, 2017 Author Share Posted January 25, 2017 Thanks. Quote Link to comment Share on other sites More sharing options...
kridd12 Posted January 25, 2017 Share Posted January 25, 2017 How did they come up with that time. I imagine the 2017 isn't much different from the 2016 and you cannot claim anything other than the front cover r&r for 9.8. Overlaps in all the other labor ops for tranny and upper oil pan say cannot claim with 6020? Not complaining but kinda weird I guess. Quote Link to comment Share on other sites More sharing options...
jw33 Posted January 25, 2017 Share Posted January 25, 2017 Have to pull engine glad I don't have any here to do Quote Link to comment Share on other sites More sharing options...
Matt Saunoras Posted January 25, 2017 Share Posted January 25, 2017 Yeah I don't have any here either, we haven't sold a diesel super duty in a while! Quote Link to comment Share on other sites More sharing options...
lmorris Posted January 25, 2017 Share Posted January 25, 2017 We sell a few, have yet to see any mention of the recall. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted January 26, 2017 Author Share Posted January 26, 2017 As soon as the customer found out the engine has to be removed, he pulled the plug on the deal. Quote Link to comment Share on other sites More sharing options...
lmorris Posted January 26, 2017 Share Posted January 26, 2017 As soon as the customer found out the engine has to be removed, he pulled the plug on the deal. You would think he would be pleased to know there was a fix and that he wouldn't be stuck with a dead truck down the road. Is he buying something different from you, or going somewhere else? I can hear it now: Customer walks into Dodge dealer "Have you seen the new Ford's? They can't get them to leave the lot without having to take the engine out. HAHA! " Then again, if he doesn't trust the service department enough to make it look like the truck was never touched, you may not want that type of customer anyways. Fix the truck and sell it to someone else. Quote Link to comment Share on other sites More sharing options...
DieselD Posted February 2, 2017 Share Posted February 2, 2017 I would have done the same thing. I wouldn't pay that kind of money for a new truck that had the engine out of it already, yes its fixed but how do you know it was put back together as good or better then when it rolled off the line? Its one thing if the truck is a few years old and needing that type of repair but being brand new no thanks, I would go pick another truck just like it that hasn't had the motor yanked out of it. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted February 7, 2017 Share Posted February 7, 2017 I have had three... we are swapping in a 450 dually pick up... well, once the other dealer replaces the cover! Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted February 7, 2017 Author Share Posted February 7, 2017 He doesn't want a brand new vehicle that has had major surgery. The only we he'd take it was if we knocked $20K off the price. FWIW, we finally got a repair procedure in Canada late last week. Now, the wait for parts is on. Quote Link to comment Share on other sites More sharing options...
jimmy57 Posted February 7, 2017 Share Posted February 7, 2017 I haven't paid any attention to Carfax reports in a long time. Would a Carfax show the repairs under warranty with what they are fed today? Quote Link to comment Share on other sites More sharing options...
lmorris Posted March 8, 2017 Share Posted March 8, 2017 Have 3 lined up, 2 stock units, 1 customer owned. Talked the dealership owner to run the 2 stock units with IDS hooked up for me on Saturday, so I can test them both Monday morning. Only issue is the temperature is dropping to -28C over the weekend here, so he may have to move them into the shop first. The customer one let us have his over night as well. Quote Link to comment Share on other sites More sharing options...
tonybullitt Posted March 9, 2017 Share Posted March 9, 2017 Have 3 lined up, 2 stock units, 1 customer owned. Talked the dealership owner to run the 2 stock units with IDS hooked up for me on Saturday, so I can test them both Monday morning. Only issue is the temperature is dropping to -28C over the weekend here, so he may have to move them into the shop first. The customer one let us have his over night as well. I thought this fsa was only for in stock units. Am I wrong? Quote Link to comment Share on other sites More sharing options...
jw33 Posted March 9, 2017 Share Posted March 9, 2017 I also thought same thing in stock units only Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted March 9, 2017 Share Posted March 9, 2017 That was the wording on the fsa when I read it. Unless they changed something. Quote Link to comment Share on other sites More sharing options...
lmorris Posted March 9, 2017 Share Posted March 9, 2017 If the unit is sold and fails the test, then the repair is put though under powertrain warranty, not the recall. Quote Link to comment Share on other sites More sharing options...
lmorris Posted March 9, 2017 Share Posted March 9, 2017 That was the wording on the fsa when I read it. Unless they changed something. I re-read it, you are correct. Problem is this, if the Service Advisor is doing their job, they will write up the recall when the vehicle comes in for another concern, because it's in OASIS. That's what happened to mine. So how do you close the recall with out claiming any time? How do you tell the customer we can't perform the recall, when we already told them about it. They messed up releasing this one for sure. Quote Link to comment Share on other sites More sharing options...
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