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Wow........ Just, WOW!!!!
How pissed would you be? I know in all collisions, our first concern should be whether or not anyone was injured. But in this particular one, I don't know. I can't think of any one that isn't more of a result of monumental carelessness than this one.
When I had the shop and was forced into a quote like this, I added 10% of flat rate for every year the vehicle was old. That means double the 11 hr book time. If you think you're gonna fix a 10 year old truck in flat rate time, you're out of your mind.