kridd12 Posted October 31, 2016 Share Posted October 31, 2016 So if anyone else hasn't heard the reason nothing in Ford land is working is because they had a fire at the world headquarters and it is going to shut down the entire ford network for a bit. Fun times in diagnosis land. Quote Link to comment Share on other sites More sharing options...
tonybullitt Posted October 31, 2016 Share Posted October 31, 2016 They sent hotline home not even phones are working Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted October 31, 2016 Share Posted October 31, 2016 They sent hotline home not even phones are working I got the text to my phone for an answered response while out on a test drive. By the time I got back to the shop everything was dead. Of course it's for a brand new Escape with 38 miles on it that they are supposed to deliver this afternoon. Quote Link to comment Share on other sites More sharing options...
Matt Saunoras Posted October 31, 2016 Share Posted October 31, 2016 Damn. I spent Saturday doing a warranty cab and chassis turbo so we could have it done for the end of the month. Doesn't matter now I can't look up labor ops for it Quote Link to comment Share on other sites More sharing options...
lmorris Posted October 31, 2016 Share Posted October 31, 2016 Latest is it will be down for at least 2 days, and here's the kicker, they have NO BACK UP SERVER SYSTEM....WTF... Quote Link to comment Share on other sites More sharing options...
nelsona19 Posted October 31, 2016 Share Posted October 31, 2016 Maybe we'll get lucky and they'll lose all the SLTS info and we can just charge M time for a while! Quote Link to comment Share on other sites More sharing options...
kridd12 Posted October 31, 2016 Author Share Posted October 31, 2016 Big company like that not having a backup is pretty insane. Makes it really easy for the entire fleet of dealers to do their jobs lol. Quote Link to comment Share on other sites More sharing options...
lmorris Posted October 31, 2016 Share Posted October 31, 2016 Luckily for me my next 4 days of work don't include diagnosing or parts ordering. Latest Email said they are hoping for tomorrow morning. Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted November 1, 2016 Share Posted November 1, 2016 According to what I heard they do have a backup in a different location, but they are having network issues with it that may or may not have been caused by the fire. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted November 1, 2016 Share Posted November 1, 2016 Still Down. Quote Link to comment Share on other sites More sharing options...
batmantech Posted November 1, 2016 Share Posted November 1, 2016 All up and running ok here, as of now. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted November 1, 2016 Share Posted November 1, 2016 WWW.PROTECHNICIAN.COM is working. It has been through the whole ordeal. Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted November 2, 2016 Share Posted November 2, 2016 WWW.PROTECHNICIAN.COM is working. It has been through the whole ordeal. That wasn't working for me yesterday. That's my home page on my laptop at work. Quote Link to comment Share on other sites More sharing options...
Matt Saunoras Posted November 3, 2016 Share Posted November 3, 2016 Some say some of it was working and others say nothing was working. All I know is I missed my PTS questions for October Quote Link to comment Share on other sites More sharing options...
forddieseldoctor Posted November 3, 2016 Share Posted November 3, 2016 Some say some of it was working and others say nothing was working. All I know is I missed my PTS questions for October I'm suprised they didn't extend it a day to make up for it. Quote Link to comment Share on other sites More sharing options...
Matt Saunoras Posted November 3, 2016 Share Posted November 3, 2016 I wasn't honestly in contention anyways. I was 12th in the group and I've missed too many questions to catch up. Our FRTFT it in the toilet too Quote Link to comment Share on other sites More sharing options...
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