Quote:
And we are left to make decisions we shouldn't have to make...
Thats the stupid thing though, if the parts are defective, replace them and make it right.It shouldnt be a decision. Its too bad the money ordeal is starting to override customer satisfaction. I replace headgaskets on every truck that builds cooling system pressure, and egr cooler. I have yet to see an oil cooler fail the bench test procedure, but have seen many fail on vehicle. I personaly have not removed a set of headgaskets that hasnt been burnt to oblivion on atleast 4 cylinders. Some on vehicles that barely get to 12 or 14 psi. Im starting to think we could take gaskets out of a good truck and find something wrong.
So now how can ford tell us that our warranty costs are too high, when all were trying to do is keep their customers, and besides, they built these things, not us.