Shop bought another VCMII this week so now everyone has their own. New one shows up, they hand it to me and say make it work. So I plug it in and let it update/activate. Didn't bother to try the wireless part of it, threw it in the IDS cabinet. The guy who is supposed to be using it grabs it and uses it wirelessly and he said that the first two times he tried it kept telling him to turn the key on, but on the third try it worked and he did what he had to do. The next time he used it he got the same crap, except this time he whined about it. I took a quick glance at it and told him to try it with the cable. It works perfectly with the cable and he does what he has to do. I tried it after he was done with it and I go the same message about turning the key on, tried a different wireless adapter, still same message, grabbed the VCMII that I always use and it works perfectly with the wireless. Service manager walks by and I hand the new VCM to him, explain what it's not doing, he goes and starts to deal with trying to get it warrantied. He comes back out about 10 minutes later and hands me a sheet with VCM self test directions on it. So after work I plug the bad vcm in and figured I'd quick run the self test and see what's going on. The one in the VCM manager outside of IDS ran and said no issues. I fired up IDS and told it to run the self test in the troubleshooting tab. It launched into some test with a blue bar scrolling across the screen, I got sick of waiting for it after 10 minutes and I had some parts to go pick up, So I left and came back almost an hour after I started the self test and it's still thinking hadn't changed one bit from where I left it, at this point I unplugged the VCM and turned off the laptop and went home. Anyone ever run that test for the VCM II's? I'm thinking that it froze and that it's not supposed to take that long to run. Any thoughts?