DwayneGorniak

Thanks Jim. That's the site. I was having a brain fart and couldn't think of it all.

I used to have the site for service equipment such and shop equipment saved in my favorites before my computer had a wipe out in the fall. And do you think I can remember the link for the life of me? Anyone know the link? I need to order a ram for our shop crane.

Sorry Shlep. Most of my experience with Chevy guys is from the oil patch mentallity out here. I did forget to add that eventhough Sperduty V10 is a manly solid reliable truck, the Diesels that we have right now are more like an Alquida (did I spell that right?) suicide bomber cranked up on crack and you you never know when they are going to explode.

I wasn't really talking about "our" packages Jim. I was refering to the the trucks. A Superduty V10 is a MANLY truck. Where as I consider the soft riding Chevy's a GIRLY truck. Those who drive chevy's are definatly in touch with their feminin side. /forums/images/%%GRAEMLIN_URL%%/smirk.gif /forums/images/%%GRAEMLIN_URL%%/poke.gif They usually even cry /forums/images/%%GRAEMLIN_URL%%/crybaby2.gifkick and scream when you even talk like that to them.

Quote: Manufacturers such as Fairfield, Conn.-based General Electric and London-based Rolls-Royce Group Plc, the world's two largest jet engine makers, are increasing fuel efficiency as they test biofuels that reduce carbon emissions. The nice thing about that whole situation is that the companies that produce jet engines are helping the airline companies research the technology. And they are not falling into the pressures of the big gready oil companies. All the power to them.

How about down yonder, south of the Border? You guys got any Supertechs that post on your message boards that they do head gaskets in 9.5 hours? /forums/images/%%GRAEMLIN_URL%%/icon_crazy.gif /forums/images/%%GRAEMLIN_URL%%/mad.gif /forums/images/%%GRAEMLIN_URL%%/banghead.gif /forums/images/%%GRAEMLIN_URL%%/boxing.gif

No Michael, I could care less about how he does it. I would just like to figure out how to get paid properly for doing the repair properly. And before you tie into me about proper stories on this one Jim, I am extremely thorough on my diag, repairs and stories. We have a new warranty clerk at our dealership that believes that she is only allowed five lines of explanation for a warranty claim when my stories are usually three or four pages. And she doesn't believe that the Tech Hotline report that I staple to the R.O. is part of the story eventhough I tell her to include it in the story. We went through a Stage two Audit in October and when the warranty auditors and my D.P. sat down with me, they told me I was too thorough on my stories and needed to just get to point and keep it simple. After a whole weak of reviewing kicked back R.O's I pissed off my warranty clerk and Assistant Service Manager by telling them the the clerk needs to get her shit together. My D.P was standing around the corner when I said this and didn't say a word to me. Turns out, you can't fit three pages of something you don't understand into five lines. Man, I miss our other warranty clerk. She really knows her stuff and can read between the lines. Sorry for the Highjack. But I still don't get it.

What do you think guys? Do you think he even cleans the gasket surfaces? I'm thinking he just might be lifting the heads without removing the Rocker arms, push rods, and injectors, and sliding the old gasket out and sliding the new one in. Maybe he's one of those guys that smothers the gasket with silicone before he puts it in place. I can't understand how he can do it in that amount of time without even worrying about quality. Oh sh!t, I think I figured it out: Iron tite stop leak! /forums/images/%%GRAEMLIN_URL%%/icon_crazy.gif

/forums/images/%%GRAEMLIN_URL%%/thumbup.gif /forums/images/%%GRAEMLIN_URL%%/cheers.gif And another smart fella who agrees. You can't beat that V10! And nothing says I HAVE BIG BALLS more than the V10 Superduty! There you have it Larry, If you want to show off your MANHOOD, buy a V10. If I win the lottery, My wife will be driving a brand new V10. My 7.3 will last for a long time.

Well Larry, you said you wanted a full size truck. So if you are going to buy a Ford, I would say buy a Superduty V10 or an F-150 with a 4.6L V8. And if you haul a travel trailer, definatley, buy a V10. These new V10's have been absolutely incredible for us and the new transmissions are also incredible. The new 3 valve V10 has been out since 2005 and is never ever in the shop for anything other than maintenance. And with the V10 being lighter than the diesel, it is easier on ball joints and other front end components. However, if you don't want that heavy of a truck and are looking for something a little more economical then I would say buy the F-150 with a 4.6L. The 4.6 still has the good old fashioned sparkplugs that don't break off in the heads. And that 2 valve engine really is tried tested and true. Good on fuel when you are not towing anything and is great for hauling a boat, utillity trailer, or a tent trailer. Absoletley a great truck with 4.6L. The new 5.4's break plugs off in the head and go through injectors almost as bad as a Sick-0. The good ole 4.6 is cheap and easy to maintain. There's my /forums/images/%%GRAEMLIN_URL%%/2cents.gif However, I could sell you my winter commuter 96' Aspire and you would get great fuel mileage. /forums/images/%%GRAEMLIN_URL%%/laugh.gif /forums/images/%%GRAEMLIN_URL%%/hahaha.gif /forums/images/%%GRAEMLIN_URL%%/icon_crazy.gif

Pretty cool truck. Too bad it doesnt have a 7.3L though. /forums/images/%%GRAEMLIN_URL%%/poke.gif /forums/images/%%GRAEMLIN_URL%%/smirk.gif

There you go. An electric guage is a good idea. I wonder how much beans they cost though.

I think it's an O.K idea for people who are mechanically inclined. However, I would be worried about what type of hoses and connections to use because of liability reasons. You wouldn't want to have a fire due to something failing and leaking fuel on that hot turbocharger. I have seen 7.3's catch fire due to the right hand cyl head fuel line rubbing through on the mounting bracket and spraying fuel on the turbo and getting hot enough to reach it's flash point. I even had a customer one time phone me while he was on the road asking me about his 7.3 leaking fuel. He wanted to know if he could drive it in to the shop. My answer was absolutely no way in hell, get it towed. He kept driving and the truck and it caught fire due to the R.H fuel line rubbing through and burned the truck down. He tried to come after me and the dealership for damages, saying that we told him to drive it. Luckily he had no leg to stand on and had to go completely through his insurance company. Anywho, I know it's a little off topic and long winded. But hey I'm a little gun shy on stuff like that now. Just my **again.

It healed just fine, but I now have an extra part line in my hair. All I need now is two bolts stuck in my neck. Thankfully, I have a full head of hair that covers it up so that you would never know.

We do not charge this fee if we know we can repair it or get some sort of pay through Ford. There are also processes to be taken into considration for this type of situation. I agree with you about that type of situation and the fact that Michael's dealership should look after him. We have this policy in effect because of the fact that we are only fifteen minutes out of RedDeer and we are almost like a suburb to them. With that situation, we are almost like the third dealership for this city and area. And we see alot of oil patch mentality abuse situations like this. These guys out here run from dealership to dealership looking for the magic place that can perform miracles. This is a similar situation to Michael's situation and it happens more around cities where customers can run from dealership to dealership. That, as far as I am concerned is just Bullshit. You can't make me agree that it is a good situation. No way, uhh uhhh, forget it, not gonna agree, my ears are plugged, I can't hear youuuu. /forums/images/%%GRAEMLIN_URL%%/whistle.gif /forums/images/%%GRAEMLIN_URL%%/laugh.gif /forums/images/%%GRAEMLIN_URL%%/smirk.gif You waited two months for your stove to be repaired and you were understanding. Try to get a rig pig to wait two months for his truck out here. He will be yelling and screaming at us and telling us what a bunch of incompetent assholes we are. Anywho, I mentioned our policy more for situations like that. And most of the time customers understand it and leave their vehicle with us to be repaired in the end anyway. And Jim, that's why this topic lights a fire under my ass.

Quote: We're techs... unless it is a warranty chargeback for some improper or ineffective repair... we shouldn't have to worry about the customer pulling up stakes and moving the repair to a different store. It's not the techs fault that parts are on order... it's not the techs fault that the shop is booked three weeks. True Jim. But in Michael's case, his dealership dropped the ball and should look after him. And you also have to take into consideration that alot of these customers are just looking for free repairs and whatever they can get for absolutely nothing. Half of these people out there don't even come back to their local dealerships for regular service because they are way to busy to book a schedule. Therefore, they are spending all their money at quicky lube ripoff shops and coming to us for freebees. When I used to go to the Shop Foreman meatings in Edmonton, one of the topics that was always stressed upon on Ford's behalf was: does the customer regularily service the vehicle and why are dealerhips warrantying so much stuff if they are not the original selling dealership on thise vehicles. Now I don't agree with the fact that you should have to take your vehicle back to the original selling dealership for warranty repairs even though Ford stresses it in the Warranty Policy Manual. But I do agree with the fact that the customers should have to service these vehicles regularily toi maintain their warranty. And this topic had come up at those meatings because alot of dealerships would abuse the No Problem Found Worksheats to try and recover lost costs for situations like Michael's. Ford's stand was that it is not their responsibility to pay for diagnosis because of another dealership's inadequecies or a customer's scheme's to get what they want for nothing. Ford had told us back then that we are to treat these situations as Retail and that there are processes for the customer to take to get reimbursement from Ford through the dealership performing the repair. We are also reminded of this whenever we go through audits. EDITED to change the quotation parameter from code, caused the page to display incorrectly - software issue.

BINGO, JACKPOT, WE HAVE A WINNER! /forums/images/%%GRAEMLIN_URL%%/boxing.gif/forums/images/%%GRAEMLIN_URL%%/fouet3.gif /forums/images/%%GRAEMLIN_URL%%/rockon.gif /forums/images/%%GRAEMLIN_URL%%/thumbup.gif /forums/images/%%GRAEMLIN_URL%%/popcorn.gif I read an article in the Service Station Garage Management magazine that stated that Service Technicians read ten times more in a year than doctors or surgeons do. It also stated that we as Technicians have to do so much more research and learning on different makes, models, tecnology and varieties of vehicles compared to a doctor who has worked on the same model for decades and centuries. The only thing that changes for a doctor is the paint job on the model they are working with. And they wonder why we drink! /forums/images/%%GRAEMLIN_URL%%/scratchhead.gif /forums/images/%%GRAEMLIN_URL%%/boink3.gif/forums/images/%%GRAEMLIN_URL%%/cheers.gif/forums/images/%%GRAEMLIN_URL%%/drinkingdude.gif

Ahhh, but what binds us to this customer? No matter how you look at this whole situation, it's nothing more than BULLSHIT! Don't misunderstand me. I am all about fixed right first time and customer satifaction. However, there is a very simple resolution to asshole situations like this. First of all, this happens quite alot here in Alberta. Dealerships here are extremely overloaded with work and have sometimes, two to three week waiting lists. Here is an example that has happened more than once at our dealership: Customer cannot get his truck into his local selling dealership for two or three weeks, he brings it into us for coolant blowing out of degas bottle, I diagnose it and let him know that EGR cooler and Engine oil cooler are faulty which have to be repaired first and then head gaskets have to be diagnosed after that repair. Customer does not like the idea of the amount of down time and the fact that we charge for loaners to non local customers. He phones his local dealership and finds out that he can have a loaner for no charge from them. He says forget it, he is taking it to his local dealership. No parts charged out on R.O. means no pay for us. Here is our simple policy: It just turned retail. Customer pays our labour for diagnosis and can take the bill to his local dealership for reimbursement. If he refuses to pay, we refuse to release the vehicle. Now: We will reimburse the charges if the customer brings it back to us for repair. Other wise:F@ck Off! We have run into this situation and situations similar to Michael's quite often. We are not in the business to bend over ass backwards and lose money. We are in the business to bend over ass back wards and have a great relationship with our customers and make money and save our customers money. Like I said: CUSTOMER PAY in that situation. He ain't comin back anyway and NOTHING BINDS US TO HIM! And dealerships that don't look after their tech's in these situation's are just another one of the problems that are what is wrong with this trade. Doctor's, Lawyer's and Indian Chiefs don't work for nothin. Why should we? Don't worry Jim, I respect what you always have to say. But like Keith, this topic lights a fire under my ass!

We get high school work experience students coming here all year round for Automotive experience all the time. It is a program that we strongly promote. We have four apprentices right now, two of which have come out the high school work experience program. One is a third year apprentice that is my sidekick for diesels. The other is just a general tech. It is a program that has been working great for us. Some of the students that have come here have found employment in this trade in other shops in the area. Glad to have them while they are here.

Well I just got off the phone with the Engineer from Ford that I have been working with. Turns out that the problem occurs mostly on trucks that live in cold ambient temperatures with the block heaters plugged in and usually not equipped with winter fronts and sitting and idling. I sent the flight recorder back to him last weak. It has been minus 30 degrees celcius (minus 22 farenheight) here for almost two weaks. The PCM takes a snapshot of EOT when the key is first turned on. Exactly ten minutes into run time, the PCM takes another reading of EOT to determine if the engine is warming up efficiently. My truck had a reading of 55 degrees celcius (131 farenheight) when the key was first turned on. A 1000 watt block heater does a pretty good job of heating up the right hand side of the engine block. The coolant rises quite well as it heats up and does a good job of heating up the engine oil cooler where the EOT sensor is located. Guess what happens to 29 litres of coolant and the engine oil when the water pump starts circulating and suckin minus 30 degree air across that huge radiator with that big ole' fan just a roaring?/forums/images/%%GRAEMLIN_URL%%/shrug.gifThe coolant actually cools down and the engine oil cooler itself actually cools down. And if you have a thermostat issue like Keith had, then there is no way that engine is going to warm up. Ten minutes later the PCM sees that the EOT is colder and BINGO: Houston we have a problem and check engine light. Now they know what is causing the issue and they just have to figure out what to do to fix it. I smell a reflash with possibly some elevated rpm's for cold idles. We could just quit plugging the trucks in. /forums/images/%%GRAEMLIN_URL%%/shrug.gif

It doesn't eliminate the fact that the injectors are most likely all pooched. Combustion chamber gasses are most likely entering the fuel rail through whichever bad injector it is and causing the stall due to the void of fuel in the rail. Also make sure to work the hell out of that fuel pump with a fuel pressure guage aboard to try to find the root cause.

Friggin nuts man!

Well, so far so good with this unit. I'm gonna keep road testing it for a while though.

0.7 for one fuel filter 0.8 for two fuel filters 0.5 for a battery 0.3 for second battery 1.0 for coolant flush on gas pot with flush machine 1.5 for coolant flush on diesel with flush machine 0.5 for t-case 1.0 for diff fluids 0.3 for sicko air filter unless we have it off for other repairs (all other air filters are free labour) 1.0 for brake inspection 1.5 for brake inspection on dual rear wheel truck Our menu prices at our dealership change the labour rate for each type of service. Example: accessory labour rate (Mud flaps, running boards, chrome sh!t, etc.) is less than mechanical labour and mechanical labour is less than diagnostic labour. It is my belief that this is a better system than cutting technicians throats on labour when it comes to menu pricing. I have seen the greedy dark side of dealerships that love to cut labour time a starve techs. No thanx, been there done that. Seen lots of turnaround in techs at those kinda places. Just my /forums/images/%%GRAEMLIN_URL%%/2cents.gif again.

I had one in the summer do this and I am working on one for this concern right now. The one in the summer was the actuator itself. Customer got stuck in the scag with a trailer on the truck. Overheated the actuator from working the ever living sh!t out of it. Replaced the actuator and it hasn't been back since. Present truck: being that I saw this in the summer, I asked the customer when the problem occured with this truck. Guess what? He got stuck with a trailer on the back. Talked to hotline. They told me to disconnect the VGT actuator from the turbo and sweep the rod on the acuator and the lever on the turbo as well to see if either one binds. The VGT actuator actually stuck when I pulled back on the shaft. When you pull back on the VGT actutaor and let go of it, it should return freely. Turbo feels fine. Beware: measure the length of sweep on the actuator and only move the lever on the turbo that far. Just an inch and a quarter is what I measured. If you over extend the turbo vanes, they may feel like they are binding because you have over extended the vanes. I just finished putting the actuator on at the end of the day on Friday. I will be road testing it Monday morning and I will keep you posted. Till then /forums/images/%%GRAEMLIN_URL%%/drinkingdude.gif /forums/images/%%GRAEMLIN_URL%%/cheers.gif